12. TROUBLESHOOTING
Problem | Tip |
No power. | Check the AC power cord, if it is properly connected. |
| Try another power outlet. |
| Unplug the AC power cord, and wait for about |
| in and attempt to power On the unit. |
|
|
No sound or picture. | Make sure both the TV and |
| Confirm the connections to the TV are made properly as shown in the |
| “CONNECTIONS” on page 10. |
| Check to see whether the connected TV or another device supports |
| HDCP. (This unit will not output a video signal unless the other device |
| supports HDCP.) |
|
|
No reaction to the remote control. | Reduce the distance to infrared sensor window. |
| Confirm that the player’s AC power cord is plugged into a power outlet. |
| Check the batteries in the remote control and make sure they are inserted |
| properly by + or - symbols. |
|
|
| Aim the remote at the unit’s remote receiver. Then press any arrow key |
| and confirm the |
| is pushed. Please check IR signal. Refer to “IR Signal Check” on page 55. |
No Audio / Video signal on the display device | If the unit is connected to a |
via HDMI cable. | signal will not output to that device. |
| Make sure the display device is on the correct Input / Video source. |
| Perform the HDMI hotplug: Disconnecting the HDMI cable from the display |
| device, Turn On both devices, and replug the HDMI cable back in. |
|
|
| Check with the TV manufacturer, if there are any software updates |
| available for the TV. |
|
|
| Check to see if the HDMI cable is a certified version. |
No | Does the disc contain |
screen. | available when the disc contains it. |
|
|
| Does the TV support |
| available when the TV supports it. |
|
|
Distorted picture. | Sometimes a small amount of picture distortion may appear. This is not a |
| malfunction. |
|
|
| Connect this unit directly to the TV. If Audio / Video cables are connected |
| to a VCR, pictures may be distorted due to the VCR copyright protection |
| system. |
|
|
Completely distorted picture or black / white | Make sure the disc is compatible with this unit. |
picture with |
|
|
|
No sound or distorted sound. | Adjust the volume. |
| Check to see if the speakers are connected correctly. |
| Check the HDMI and AUDIO connections as necessary. |
| Make sure the HDMI cable is not plugged into an |
| Projector which does not handle Digital sound. |
|
|
| Check the settings in “Audio¬Out” menu. |
Picture freezes momentarily during disc | Check the disc for fingerprints / scratches and clean with a soft cloth wiping |
playback. | from the center to the outer edge. |
|
|
continued on next page
EN - 48
