TROUBLESHOOTING (Cont’d)
Problem | Possible Cause | Solution |
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Burners will not light | Burners not assembled |
using a match | correctly |
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| in regulator |
See Burner Maintainance
Take LP gas cylinder to licensed LP gas supplier to be refilled
Turn control knobs to “off” position and turn LP gas cylinder han- dle clockwise until it stops. Wait five minutes. Relight LP gas grill.
Obstructions in burners
Tighten coupling nut by hand about
See How to clean the Burners in Burner Maintainance.
Low flame or low heat
Excess flow valve tripped in regulator
Check LP gas cylinder. Refill if necessary.
Turn control knobs to “off” position and turn LP gas cylinder handle clockwise until it stops. Wait five minutes. Relight LP gas grill. If flame continues to be low, turn off gas at cylinder and grill. Disconnect the regulator from the LP gas cylinder. Reconnect the regulator to the LP gas cylinder. Perform a leak test. Relight grill. This will reset the excess flow valve.
Flames blow out | High or gusting winds | Turn front of grill away from wind or increase flame height. |
| Gas in LP cylinder is low | Check LP gas cylinder. Refill if necessary. |
| Excess flow valve tripped | See “Low flame” problem above. |
Flare up | Grease build up | Clean grill. |
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| Excessive fat in meat | Trim fat from meat before grilling. |
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Persistent grease fire | Grease trapped around burner | Turn control knobs “off” and turn handle of LP cylinder clock- |
system | wise until it stops. Open hood carefully and let fire burn out. | |
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| After the grill cools, remove and clean all parts. |
Unable to fill LP tank | Some dealers have older fill |
| nozzles with worn threads. |
The worn nozzles don’t have enough “bite” to engage the valve. Try another licensed LP dealer.
Humming or whistling from the regulator
Cabinet Doors Do Not Close
Outside temperature, humidity, barometric pressure, and the gas level within the tank may cause the rubber diaphragm inside the regulator to vibrate, making a humming or whistling sound.
Door Magnets loose.
Doors not aligned.
Although this sound may be alarming, this is NOT dangerous as long as it is not accompanied by the smell of gas. Simply adjust the burner settings and usually the sound will subside. If the humming sound persists, a change in atmospheric conditions will eventually stop the vibration.
Tighten Door Magnet Bolts and Nuts.
Apply pressure to one side until doors are aligned.
If your problem is not resolved from the information provided above, please call Customer Service at
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