Meridian America 555-8421-211 Troubleshooting

Meridian Digital Telephone IP Adapter Installation and Administration Guide 149

Chapter 8

Troubleshooting

In this chapter

Before you begin 150

Meridian Digital Telephone IP Adapter unit LEDs 152

Digital telephone 153

Network connectivity 159

Software problems 162

Using Configuration Manager’s PING 163

Recovering from a catastrophic failure 166

Repair and warranty information 167

Contents

Main Page Meridian Digital Telephone IP Adapter Installation and Administration Guide Page Publication history Page Contents About this document xv 1 2 3 unit 39 4 menu 53 5 Manager 81 6 7 8 A B C D Page Page About this guide How to use this guide Product overview Skills you need Nortel Networks product knowledge Telecommunications knowledge Data networking knowledge Conventions used in this guide Precautionary messages Instructions for selecting menu options Instructions for displaying property sheets PBX terminology Related information products Printed documents CD-ROM Page Chapter 1 Meridian Digital Telephone IP Adapter description Product Introduction Meridian Digital Telephone Internal IP Adapter circuit card Meridian Digital Telephone External IP Adapter unit Reach Line Card Voice over IP technology Configuration - Device and Software Hardware description Meridian Digital Telephone IP Adapter unit LEDs Meridian Digital Telephone IP Adapter unit LED display diagrams Meridian Digital Telephone Internal IP Adapter circuit card Meridian Digital Telephone External IP Adapter unit Universal power supply support - Meridian Digital Telephone Internal IP Adapter circuit card Universal power supply support - Meridian Digital Telephone External IP Adapter unit Internet Access Device description Connection options 10BaseT Ethernet interface How Meridian Digital Telephone IP Adapter units work Page Call scenario 1: host-controlledcorporate internal call OR Host-controlled call (corporate internal call) Page Call scenario 2: host-controlledcorporate external call Host-controlled call (corporate external call) OR Page System security No security Security identifier Telephones Supported digital telephones Required footstand for Meridian Digital Telephone Internal IP Adapter units Supported telephone modules Supported telephone features Computer telephony integration applications Page Online/Offline Table Emergency service number Configuration Manager Power requirements Input specifications Output specifications Page Page Physical environment Space Temperature Page Page Administration PC Connection options Ethernet connection Administering multiple nodes in the network Windows PC requirements Page Network considerations IP addressing and routing Determining DHCP Assigned IP Addresses Host PBX Ethernet network Internal network Deployment Trans port medi a Network Address Translation IP deployment Page Page Preparing for installation General Safety Required hardware and software tools Unpacking and inspecting the equipment Installing the Meridian Digital Telephone Internal IP Adapter circuit card Removing the footstand of the digital telephone Inserting the Meridian Digital Telephone Internal IP Adapter circuit Page Installing ferrite beads Connecting the Meridian Digital Telephone Internal IP Adapter circuit Powering up the Meridian Digital Telephone Internal IP Adapter circuit Installing the Meridian Digital Telephone External IP Adapter unit Installing the Meridian Digital Telephone External IP Adapter unit on a desk Installing the Meridian Digital Telephone External IP Adapter unit on the wall Page Connecting the Meridian Digital Telephone External IP Adapter unit Connecting the Meridian Digital Telephone External IP Adapter unit to the network Powering up the Meridian Digital Telephone External IP Adapter unit Page Information you need to know before configuring Accessing the telephone menu Telephone menu key function Backing up while in the telephone menu Exiting the system using the Release key You are logged out. Confirm Exit? Running the telephone menu script Page Restore Default Values? [1-Yes 2- No] Modify Unit ID? Enter Unit ID of 911x 1 Modify Time Offset? [1-Yes 2 - No] Enter Sign [1-Add 2 -Sub] Enter Offset in Minutes 0 Modify Emergency Code? Modify Online SPRE? Enter Online SPRE #99 Modify Offline SPRE? [1-Yes 2-No] Enter Offline SPRE #98 Modify Reg. SPRE? Enter Reg. SPRE Code #97 Modify Dereg. SPRE? Enter Dereg. SPRE Code #96 Modify IP Parameters? Enable DHCP? Enter IP Address 0.0.0.0 Enter IP Subnet Mask 255. 0.0.0 Modify IP Gateway? 2-No] Enter IP Gateway 0.0.0.0 Enable DiffServ? Modify RLC Parameters? Enable 802.1p Mapping? Enter Port # of RLC 7 Enter Security Level 1 Inbound Security ID Outbound Security ID Enable IP? Modify Local Calling? Enter RLC IP Address 192.68.243.254 IP Signaling 1-Permanent 2-OnDemand:2 Page Configure Set Type? Is this a M2006? Are you sure? M2616?-[1-Yes 2-No] Save Configuration? Reboot Unit? 0-Shut Down 1-Restart Restarting the System Please Wait... JAN 01 12:13 P Please remove System Power. Page Page Meridian Digital Telephone IP Adapter unit system configuration Configuring the system settings To configure the system settings, complete the following procedure: Meridian Digital Telephone IP Adapter System Configuration field descriptions Page Page IP configuration Getting there 911x Configuration Manager IP Configuration Configuring IP information To change the IP information, complete the following procedure: IP Configuration field descriptions RLC connection configuration Getting there 911x Configuration Manager RLC Connection Configuration Configuring the RLC connection information To change the RLC connection information, complete the following procedure: RLC Connection configuration field descriptions Page Chapter 6 Using the digital telephone Modes of operation Host-controlled mode Online mode Offline mode What controls the online and offline modes Page Placing and receiving calls Receiving incoming calls Methods for placing outgoing calls Placing a host-controlled call To call another station at your sitehost-controlled mode Indicator updates Host-controlled indicator updates Display messages Message descriptions Page Telephone features operation Emergency service calls Hold Call Waiting Call Transfer Going online and offline Using the SPRE code to place your unit in online mode Using the SPRE code to place your unit in offline mode Overriding an automatic offline event from the host PBX Chapter 7 Administration Changing the administration password Getting there 911x Configuration Manager Changing the Configuration Manager password Page Creating a backup configuration file Storing backup configuration files Getting there 911x Configuration Manager Creating the backup file Page Restoring the configuration Before you begin Getting there 911x Configuration Manager Page Page Page successful, not successful, Display logs Getting there 911x Configuration Manager Viewing display logs Printing the display logs to a file Changing the number of display logs retained by the Meridian Digital Telephone IP Adapter unit Clear logs Statistics screens Page Page Caller Information Statistics Page Page Digital Signal Processor (DSP) Statistics Page Page Page Ethernet Interface Statistics Page Page Page Network Statistics Page Page Verifying the firmware and software version Verifying the software version Page Obtaining the latest upgrade file Types of upgrades Downloading the upgrade file Extracting upgrade files from the download file Performing the extraction using Windows Page Performing a firmware upgrade When to perform a firmware upgrade About firmware upgrades and configuration files Before you begin Page Telephone IP Adapter unit Restarting the system Performing a software upgrade Upgrading the Configuration Manager software Chapter 8 Troubleshooting Identifying why a problem occurred Page Meridian Digital Telephone IP Adapter unit LEDs Digital telephone Symptom descriptions Page Page Page Page Page Network connectivity System descriptions Page Page Software problems Symptom descriptions Display Logs definitions Using Configuration Managers PING Page Unsuccessful PING options Page Repair and warranty information Canada United States Europe Asia/Pacific CALA Appendix A Planning forms In this appendix IP Adapter Network Connections IP Adapter Configuration InformationDialing Plans IP Adapter telephone menu Configuration Values Page Page Page RJ-45 ethernet connector Admin (serial) connector pin-out table Page Page Industry Canada Page International safety compliance Electromagnetic compatibility Page Electrostatic discharge FCC requirements Part 68 Telephone network plug and jack Equipment harmful to the telephone network Party lines Page Glossary A B Page C Page D Page Page E Page F G H I J K L M N O Page P Page R S Page Page T Page U V W Page Fields Index Symbols A B C E H I L M S T U Index Numerics A B C D E F G H I L M N O P Q R S T U Page Page Meridian Digital Telephone IP Adapter Installation and Administration Guide