6-Troubleshooting
Frequently Asked Questions
General FAQ
Q: Can I leave my RAIDBank4 on all the time, or should I turn it off when not in use?
A:The RAIDBank4 is meant to be left on, but does not add any limitations on being turned off. Drive reliability is definitely affected by repeated power cycles, and the RAIDBank4 cannot alleviate this. In addition, Micronet recommends that the drive’s power supply is connected through a UPS or surge protector; In the case of a power surge, or brown/black out, the hard drive’s sensitive electrical components will not be damaged. Lastly, as long as the RAIDBank4 is configured as a parity or mirrored RAID, you will be able to sustain a disk failure without losing access to your data.
Q: The green LEDs keep blinking on some or all the disk modules. Is something wrong?
A:The blinking disk activity light means that the disk is not being used for a RAIDset, spare, or disk passthrough and is available to use. Refer to sections 2.1 and 3.1 of chapters 3 or 4 for more information.
Q: The WebUI/LCD Front panel is not responding!
A:The RAIDBank4 can only be accessed for management through one method at any time. Make sure no other management connections are active, and retry to access the unit.
Q: Can I increase my RAIDBank4’s volume capacity?
A:Larger drive modules may be available for your Model. Consult your MicroNet reseller for more information.
Q: Can I have more than one RAIDBank4 on my computer?
A:Yes! Please call MicroNet Help Desk if you have questions about your particular configuration.
Q: What is the warranty period for RAIDBank4?
A:RAIDBank4’s standard warranty is
Q: The RAIDBank4 reports Disk capacity is ‘1250GB’, But when I connect it to the computer, The OS reports the disk capacity as 1165GB. Where is the missing capacity?
A:Disk drive manufacturers use the base 10 gigabyte measurement, , which defines a GByte as 1000 x 1000 x 1000. Some operating systems report disk capacity using Base 2 nomenclature, which define a GByte as 1024 x 1024 x 1024. Regardless of which scheme is used, there is exactly the same amount of usable capacity.
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