Problem solving guide

Problems with the load size indicator or calibrating to zero

Problem

Possible cause

 

Remedy

 

 

 

The display indicates

There was already

– Remove the laundry from the

a load of <25% or no

laundry in the drum

 

drum.

load size is indicated

when the machine

– Switch off the washing

when the drum is

was switched on.

 

machine and leave the door

full.

This has decalibrated

 

open.

 

the sensor from the

Switch on the washing

 

zero setting.

 

 

machine.

 

 

 

 

 

Recalibrate the sensor to zero

 

 

 

again.

 

 

See "Calibrating the load sensor

 

 

to zero" for a description of how

 

 

to do this.

 

 

 

The display indicates

The load size sensor

Rotate the drum once. If the

a load of 25%, 50%,

has been

display still indicates a load of

75% or 100% when

decalibrated from the

25%, 50%, 75% or 100%,

the drum is empty.

zero setting.

recalibrate the sensor to zero

 

 

again (see above section).

The fault message:

The drum door is

– Open the drum door.

Zero setting not

closed.

Switch off the washing

possible. Open the

 

 

machine and leave the door

door

 

 

 

 

open.

appears in the

 

 

 

Switch on the washing

display.

 

 

 

machine.

 

 

 

 

 

Try and recalibrate to zero

 

 

 

again.

 

 

 

 

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Miele W 5964 WP Problem Possible cause Remedy Display indicates, Load of 25% or no, Load size is indicated, Full, Appears