| Problem solving guide |
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The door will not open |
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Possible cause | Remedy |
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The washing machine is | Insert the plug in the socket and switch on and / or |
not connected to the | switch the machine on with the button. |
electricity supply and/or is |
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not switched on. |
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The safety lock has been | Deactivate the safety lock as described in |
activated. | "Changing the programme sequence - Safety |
| lock". |
Access via a code has | Deactivate the code as described in the Settings |
been activated. | menu. |
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Power cut. | Open the drum door as described in the next |
| section. |
The door was not correctly | Press hard against the lock side of the drum door |
engaged. | and then press the Door button. |
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There is still water in the | Clean the drain filter and drain pump as described |
drum and the machine is | in the next section. |
unable to drain. |
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The door will not open | The Steam care and/or Freshen up programmes |
after the Steam care or | has been started several times one after the other. |
Freshen up programme | The steam has caused the temperature in the |
has finished. | drum to rise above 55°C and the door will not |
| open to prevent the risk of burning. Wait a few |
| minutes until the temperature in the drum has |
| decreased. |
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For safety reasons the drum door cannot be opened if the suds temperature is higher than 55°C.
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