Problem solving guide

 

 

 

 

The door will not open

 

 

 

Possible cause

Remedy

 

 

The washing machine is

Insert the plug in the socket and switch on and / or

not connected to the

switch the machine on with the ￿ button.

electricity supply and/or is

 

not switched on.

 

 

 

The safety lock has been

Deactivate the safety lock as described in

activated.

"Changing the programme sequence - Safety

 

lock".

Access via a code has

Deactivate the code as described in the Settings

been activated.

menu.

 

 

Power cut.

Open the drum door as described in the next

 

section.

The door was not correctly

Press hard against the lock side of the drum door

engaged.

and then press the Door button.

 

 

There is still water in the

Clean the drain filter and drain pump as described

drum and the machine is

in the next section.

unable to drain.

 

The door will not open

The Steam care and/or Freshen up programmes

after the Steam care or

has been started several times one after the other.

Freshen up programme

The steam has caused the temperature in the

has finished.

drum to rise above 55°C and the door will not

 

open to prevent the risk of burning. Wait a few

 

minutes until the temperature in the drum has

 

decreased.

 

 

For safety reasons the drum door cannot be opened if the suds temperature is higher than 55°C.

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Miele W 5964 WP operating instructions Door will not open