Problem solving guide

General problems

Problem

Possible cause

Remedy

 

 

 

The machine shakes

The machine feet are

Level the machine (see

during the spin cycle.

not level.

"Installation and

 

 

connection").

 

 

 

The laundry has not

The machine detected

Include both large and

been spun properly and

an imbalance during

small items in the load as

is still wet.

the final spin and

this will give better

 

reduced the spin

distribution during spinning.

 

speed automatically.

 

The pump makes

This is not a fault.

 

strange noises.

These noises occur at the end of a pump sequence

 

as a normal part of the operation.

 

 

 

Noises while steam is

This is not a fault.

 

being generated.

These noises occur when steam is being generated

 

and when steam is being injected into the drum.

 

 

 

Steam comes out of the

This is not a fault.

 

detergent dispenser

Some steam may emerge from the detergent

drawer while steam is

dispenser drawer, depending on the amount of

being generated.

laundry and the ambient temperature.

 

 

 

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Miele W 5964 WP operating instructions General problems