Overview

Introduction

Page 2 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Introduction
This Mitel 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide provides
instructions to use your administrator mailbox to perform voice mail administration. For quick
access to frequently used feature instructions, you can use the removable Quick Reference
Guide included with this guide.
You must have access to an administrator mailbox, a voice mailbox designated to access and
program features described in this guide. The system administrator assigns the administrator
voice mailbox in the Mitel 5000 Database (DB) Programming application. See “Administrator
Types” below.

Administrator Types

The following administrator types are referenced in this guide:
•Endpoint administrator: Uses the administrator endpoint to perform various
administrative functions such as changing system modes, managing alarms, and
programming basic endpoint administration. For endpoint administration, refer to the Mitel
5000 Endpoint Administrator Guide, part number 580.8001.
•Voice Mail administrator (the audience for this guide): Uses the administrator voice
mailbox to perform end-user level voice mail administration. For NuPoint Messenger, go to
the Mitel Online Web site (http://www.edocs.mitel.com) for NuPoint administrator
documentation. Refer to the Web Console Help and the Technical Documentation Online
Help.
•System administrator: Uses the Mitel 5000 DB Programming application to configure all
phone system and voice mail features for your organization. Your system administrator
may be onsite, or you may rely on your local provider (the company that installed your
phone system and now services it) for system administration. All sales, service, and
technical support are handled at the local level by your authorized Mitel provider. If you do
not know the contact information for your local provider, use the “Strategic Partners &
Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to
locate a nearby office.
•Network administrator: Maintains the network and performs network-related tasks.