Voice Mail Administration
Administrator Mailbox
Page 10 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Administrator Mailbox
A system administrator’s mailbox is defined in order to record custom Audiotex recordings for
voice processor applications created in Applications Programming, broadcast messages to all
subscribers, and perform Mailbox and Group List maintenance.
The administrator mailbox must be activated in Database (DB) Programming before it can be
initialized. If applicable, contact your system administrator for assistance.

Initializing the Administrator Mailbox

You must initialize the administrator mailbox before you can use it.
To initialize the administrator mailbox:
1. Dial the voice mail access number.
2. Press
* or say “Login” to identify yourself as a subscriber.
3. Say or enter the administrator’s mailbox number.
4. Enter your default password (your mailbox number), and then press #.
5. Do one of the following:
• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),
and then press #. The system plays back your password.
• If you do not want to use a password, press #.
6. Press # or say “Accept” to accept the entry, or press 3 or say “Erase” to erase and re-
enter your password. The system prompts you to record your directory name.
7. After the tone, record your first and last names.
8. When prompted, do one of the following:
• Press # or say “Accept” again to accept the name.
• Press 1 or say “Replay” to replay the name you just recorded.
• Press 2 or say “Append” or press 2 to add to your name.
• Press 3 or say “Re-record” to erase and re-record your name.

Accessing the Administrator Mailbox

You can access the administrator mailbox from any extension or external phone.
To access the administrator mailbox:
1. Dial the voice mail access number.
2. Press

* or say “Login” to identify yourself as a subscriber.

3. Enter or say the administrator mailbox number.
4. Enter the password, and then press #.
5. Press 9 or say “Nine” to access the administrator menu. (The system does not prompt
you to enter or say “9.”)
NOTE
To provide system security, all mailboxes and extension IDs should have a
password. To make passwords difficult to guess, they should not match the
mailbox number or consist of one digit repeated several times. This is especially
important for the administrator mailbox, which allows programming access to other
mailboxes.