Voice Mail Administration

Clearing Alarms

Page 20 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Clearing Alarms
You can clear a network-wide alarm on the local node only or on every node in the network. To
clear an alarm, you can use either the administrator feature codes or menu buttons.
To use the feature codes to clear alarms:
Dial one of the following feature codes to clear the alarm:
• Clear Network Alarm (9851): This feature code clears network-wide alarms on
every node in the network, but it does not affect system alarms. The Clear Network
Alarm feature code may be entered on any node in the network, but the Send
Network Alarms flag must be set for you to clear alarms on other nodes in the
network.
• Clear System Alarm (9850): This feature code clears all local and network-wide
system alarm displays on your node.
After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears,
and the highest priority alarm is cleared. If applicable, enter the feature code again to
clear the next alarm in the queue (only one alarm is cleared at a time).
To use menu buttons to clear alarms:
Do one of the following:
• Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS
CLEARED appears, and the display returns to the idle menu.
• Press the CLEAR ALARM menu button to clear the currently displayed alarm.
SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the
next highest priority, if applicable. If there are no more alarms, the display returns
to the idle menu.
Table 1. Minor Voice Processing Alarms
Alarm Text Description and Action Required
SYS ALARM #20
CHECK PRINTER The printer is not functioning properly.
Check that the cable and the power cord are connected, and that it has paper and
toner.
SYS ALARM #21
V-MAIL 80% FULL The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice
Mail cannot accept any messages until disk space is made available.
Contact service personnel.
SYS ALARM #22
V-MAIL 100% FULL 100 percent of the external voice mail disk space is in use. Voice mail cannot accept
any messages until disk space is made available.
Contact service personnel.
SYS ALARM #23
SMDR 80% FULL The SMDR disk space on the external voice processing system is 80 percent full. If it
reaches 100 percent before the SMDR information is cleared, no further SMDR
recording will be possible.
Contact service personnel.
SYS ALARM #24
SMDR 100% FULL 100 percent of the SMDR disk space on the external voice processing system is in
use. No further SMDR recording is possible.
Contact service personnel.
SYS ALARM #32
INSUF BAND The IP Network does not have enough bandwidth to support the IP call that is
currently connected to the extension. If this alarm is generated frequently, it could
indicate a network problem that requires the attention of your network administrator.