Mitel 5000 Overview

Overview

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1

Overview

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multicultural English References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Contents

Main Page Enterprise Messaging and Basic Voice Mail Administrator Quick Reference Guide Voice Mail Administrator Features Accessing the Voice Mail Administrator Mailbox * or say Login to identify yourself as a Administrator Account Voice Mail Flowchart Page Page Notice Page Contents Overview 1 Voice Mail Administration 5 Page Overview Overview Introduction Introduction Administrator Types Overview Additional References Additional References Feature References System Networks and Nodes Multicultural English References Page Voice Mail Administration Introduction Introduction Voice Mail Systems Administrator Features Automatic Speech Recognition (ASR) Voice Mail and Message Notification/Retrieval Applications Voice Mail and Message Notification/Retrieval Applications Administrator Account Voice Mail Flowchart Administrator Account Voice Mail Flowchart Administrator Mailbox Administrator Mailbox Initializing the Administrator Mailbox * Subscriber Account Maintenance Making Feature Changes for Other Subscribers Accessing Other Subscriber Accounts Changing Subscriber Mailbox Passwords Changing Subscriber Mailbox Passwords System Recordings System Recordings Recording a Broadcast Message Recording a Group List Name Recording Custom System Voice Mail Prompts Creating Audiotex Recordings Audiotex Recording Tips Creating Custom Audiotex Recordings Assigning Audiotex Recordings to System Extension Numbers Assigning Audiotex Recordings to System Extension Numbers Fax Import Feature Fax Import Feature Alarms Alarms Voice Processing Alarms Responding to Alarms Clearing Alarms Clearing Alarms Reference Troubleshooting Tips Troubleshooting Tips System Administrator and Provider Information Administrator Troubleshooting Tips Custom Audiotex Recordings Programming Planning Sheet Custom Audiotex Recordings Programming Planning Sheet Default ASR and Non-ASR Voice Prompts Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index Index Page 58 V