Voice Mail Administration
Subscriber Account Maintenance
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 11
Subscriber Account Maintenance
You can perform mailbox maintenance for other system subscribers. For feature descriptions
and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber
features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded
Voice Mail Card User Guide, part number 835.3205. You can also use the “Administrator
Account Voice Mail Flowchart” on page 9 as a guide.

Making Feature Changes for Other Subscribers

You can use the administrator account to log on to other subscribers’ accounts and make
feature changes (if the features are enabled for the subscriber). For example, you can assign a
new password to the account (see “Changing Subscriber Mailbox Passwords” on page 12).
In addition to changing the password, you can also make changes the following changes:
•Initializing a mailbox
•Recording personal greetings
•Recording a directory name
•Changing a message envelope
•Programming remote messaging
•Changing the call screening transfer method
•Programming a fax destination
•Changing the message search order
•Disabling and enabling ASR (if ASR is enabled on the system)
•Accessing voice mail messages
•Recording and sending voice messages
•Canceling unheard voice messages
•Recovering deleted messages
•Accessing e-mail, and fax messages (if E-Mail Reader is enabled on the system)
•Setting up an e-mail password (if E-Mail Reader is enabled on the system)

Accessing Other Subscriber Accounts

To make changes, you must first log on to the account.
To log on to another subscriber’s account:
1. Access the administrator mailbox. See page 10.
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance
option.
3. Enter or say the subscriber’s mailbox extension or extension ID.
4. Follow the menu options to complete the changes. See the “Administrator Account Voice
Mail Flowchart” on page 9.
NOTE For NuPoint Messenger, go to the Mitel Online Web site
(http://www.edocs.mitel.com) for details and documentation about administrator
and subscriber features.
NOTE While you can use the administrator account to make changes to other
subscribers’ features, the changes are not permanent. Subscribers can still access
their own accounts and override your changes.