Voice Mail Administration
Creating Audiotex Recordings
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15
Creating Audiotex Recordings Audiotex is a feature that allows callers to select prerecorded menu options. You can create up
to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant
greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also
assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips”
below for tips when creating recordings. You can also use the audiotex recording planning sheet
on page 23 to help you plan your custom greetings.
For consistency, when you record the non-ASR version of a prompt, you should also record the
ASR version, if one exists. By default, recording 001 is the default system voice mail main
greeting, and recording 002 is the Automated Attendant main greeting. You can change the
default system recordings, but if the voice processing system database is defaulted, the system
recordings are restored.
Recordings for fax documents should include all dialing instructions. The recording should state
whether documents can be selected by number and list all options. If fax delivery times are set
to specific days or times, the recording should also include this information.
Audiotex Recording Tips
The following are tips for designing an effective Call Routing Announcement application:
•Design with the caller in mind, not just the information you want to include.
•Keep menus as simple as possible, with four or fewer options per menu.
•Number options sequentially and do not skip numbers. List “transfer to operator” last.
•Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.
•State the option before the digit. For example, say, “For account information, press 1,”
instead of “Press 1 for account information.”
•Draw a map of your arrangement to avoid “dead ends” or endless loops.
•Take advantage of Caller ID and DNIS to route calls to suitable menus.
•Keep recordings short (under 60 seconds) and do not use jargon.
•Give the most frequently requested information in the first ten seconds, without requiring
the caller to press a digit.
•Make sure the recordings are clear and the voice is consistent from prompt to prompt.
Avoid heavy regional accents.
•Do not repeat the main greeting on any other level.
•Make seasonal changes when necessary, but keep menu options the same (callers get
used to them).
•Include an option for overriding the primary language. For example, say, “For English,
press 1. Para Español, empuje 2.”
•Test your application any time you make a change. Listen to your prompts periodically.