Voice Mail Administration
Administrator Features
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7
Administrator Features
The system administrator (the person who programmed your system) assigns voice mail
administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox
features, plus the ability to do the following:
•Record broadcast messages. See “Recording a Broadcast Message” on page 13.
•Perform group list maintenance. See “Recording a Group List Name” on page 13.
•Customize or reinstate voice mail prompts. See “Recording Custom System Voice Mail
Prompts” on page14.
•Create and select custom audiotex recordings. See “Creating Audiotex Recordings” on
page 15.
•Configure settings to import fax documents. See “Fax Import Feature” on page 18.
Automatic Speech Recognition (ASR)
You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail
options.1 ASR commands are included in the feature instructions. When using ASR, follow
these guidelines for best results:
• Use the handset for voice commands. External microphones pick up background noise,
which may cause misinterpreted voice commands.
• Do not say “Pound” to activate features when using ASR. The silence that follows your
voice command functions as the # button.
• Use the dialpad buttons to select menu options when recording messages. Because ASR
is automatically disabled, recorded messages include any attempted voice commands.
• ASR is also disabled when entering voice mail passwords—this is to prevent the password
from being heard by others.
1. This feature may or may not be enabled for your system.
NOTE If the system fails to understand an ASR command three times in a row, the
system informs you that it is switching to DTMF mode, meaning you must use
the dialpad buttons to select or enter menu options.