Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Enterprise® Messaging and Basic Voice Mail Administrator Quick Reference Guide
This guide provides information for frequently used voice mail administration features. For more information about
these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide.

Voice Mail Administrator Features

You can use the voice mail administrator mailbox to
program the following voice mail features.

Accessing the Voice Mail Administrator

Mailbox

1. Dial the voice mail access number.
2. Press

* or say “Login” to identify yourself as a

subscriber.
3. Enter or say the administrator mailbox number.
4. Enter the password, and then press #.
5. Press 9 or say “Nine” to access the administrator
menu.

Recording Broadcast Messages

1. Access the administrator mailbox as described
above.
2. Press 1 or say “Broadcast Message” to select
broadcast message.
3. Record the message, and then press # to stop
recording.
4. Press # or say “Accept” to accept the message.

Performing Subscriber Mailbox

Maintenance

1. Access the administrator mailbox as described to
the left.
2. Press 2 or say “Mailbox Maintenance.”
3. Enter or say the mailbox, extension ID, or group
list number, and then follow the prompts.

Importing Fax Documents

1. Use a fax machine to obtain dial tone, and then
access the voice mail administrator mailbox as
described to the left.
2. Press 4 or say “Import Fax.”
3. Enter the fax document number, and then do one
of the following:
• If the document number does not currently
exist, press # or say “Yes” if the number is
correct, or press 3 or say “Re-enter” and re-
enter the number.
• If the document currently exists, press # or
say “Yes” to replace the document, or press
3 or say “Re-enter” to enter another
number.
4. When prompted, press Start on the fax machine.