Reference

Troubleshooting Tips

Page 22 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Troubleshooting Tips
The following sections include information to help you troubleshoot problems:
•“System Administrator and Provider Information” below
•“Administrator Troubleshooting Tips” on page2 2

System Administrator and Provider Information

Because this guide covers voice mail administration features only, you may find that you need
additional assistance from your system administrator for issues such as creating new user
accounts or changing system settings.
Your system administrator may be onsite, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Inter-Tel or Mitel
provider. If you do not know the contact information for your local provider, use the “Strategic
Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site
(www.mitel.com) to locate a nearby office.

Administrator Troubleshooting Tips

Table2 includes voice mail administrator troubleshooting tips.
Table 2. Administrator Troubleshooting Tips
Problem Possible Solution
I do not know the administrator mailbox
number or password. You must contact your system administrator for
the mailbox number and password. For more
information, contact your system administrator or
local authorized provider. See “System
Administrator and Provider Information” above.
One of our employees has left the
company, and I need to change the
mailbox password so I can delete
messages, change settings, and so on.
See “Accessing Other Subscriber Accounts” on
page 11.
I cannot set up a new voice mail
subscriber mailbox. Your system administrator must create the new
account. For more information, contact your
system administrator or local authorized provider.
See “System Administrator and Provider
Information” above.
I need to change the voice mail system
time. Your system administrator must change the voice
mail system time. For more information, contact
your system administrator or local authorized
provider. See “System Administrator and Provider
Information” above.
I need new voice mail system greetings
for day and night mode, vacations, and
so on.
You can record new audiotex recordings for each
greeting that you want to use. See “Creating
Audiotex Recordings” on page 15.
I have recorded new audiotex
recordings, but I do not know how to
assign them to our voice mail
application.
See “Assigning Audiotex Recordings to System
Extension Numbers” on page 17.