Appendices | 67 |
Appendix C: TV Guide Daily, continued
TV Guide Daily Troubleshooting Tips
Symptom | Remarks | |
1. | When I enter the Guide I see a Setup Prog- | You have not yet received all of the program listings (it may take |
| ress screen. | up to 24 hours to receive a full grid of listings). |
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2. | Listing reads “Listings Pending.” | The Guide has not yet completed initial setup, completed |
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| changes you made, or the Guide is setup incorrectly. Verify |
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| that your TV is properly connected to the input source. Then, |
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| verify that the ZIP code and input source (entered during initial |
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| setup of Guide) are correct. See chapter 5, “TV Menu Set- |
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| tings,” and “Inputs Menu” for more information. |
3. | Tiles in Listing read “No Listing” or “Title | The Guide has not received updated show information or no |
| Unavailable.” | information was available the last time the Guide received an |
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| update, update did not occur, or there was a power failure. |
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| Make sure you turn the TV off when not in use to allow for |
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| updates. In the case of a power failure, it may take up to 24 |
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| hours to update listings. |
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4. | Tiles in Listing read “Turned Off.” | The channel you were watching before entering the Guide |
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| is turned OFF in the grid. Use the channel editor to change |
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| the channel setting to ON (see previous page, “Modify Guide |
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| Setup”). |
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5. | There are repeated or missing time slots in | The Guide is close to the time that a Daylight Savings time |
| the Listings. | adjustment is needed. The Guide automatically adjusts |
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| accordingly when the local time is 2:00 a.m. to account for the |
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| affected hour of programming. Once the adjustment is made, |
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| the Listings should return to normal within 24 hours. |
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6. | My channel lineup is incorrect or I see a | An incorrect lineup for your area is selected in the Guide setup. |
| channel lineup screen when I enter the | Select the correct channel lineup for your area (see previous |
| Guide. | page, “Modify Guide Setup”). |
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7. | I receive a channel on two different broad- | The Guide is not setup correctly. See previous page, “Modify |
| cast services, but only one is available in | Guide Setup.” |
| the Guide Listings. |
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8. | My TV is tuned to a different channel than | The Guide changes the channel to receive updates and does |
| the one I was watching the last time the TV | not change the channel back until the update is complete. If |
| was turned off. | the TV is turned on before the update is complete, the channel |
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| will not change back automatically. |
