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| Problem | Solution |
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| My phone | The ring tone may be set to play a |
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| rings even | tone even though your phone is |
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| though I | set to a silent alert profile. See |
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| selected the | page 13. |
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| Silent (or |
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| Vibrate) alert |
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| profile. |
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| I tried to place | Your call did not reach the |
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| a call and | wireless system. You may have |
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| heard an | dialed the number too soon after |
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| alternating | turning the phone on. Wait until |
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| high/low tone. | the display shows the name of |
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| your service provider before |
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| making a call. |
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| I cannot make/ | Make sure that you have a phone |
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| answer calls. | signal. Avoid electrical or radio |
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| interference, and obstructions |
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| such as bridges, parking garages, |
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| or tall buildings. |
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| Your phone also may have the |
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| Call Barring feature turned on. If |
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| you know the unlock code, you |
Troubleshooting |
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| calls. | can change this setting in the | ||
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| parking garages, or tall buildings. | ||||
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| security menu |
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| (M> Settings > Security). Also, |
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| check to be sure your SIM card is |
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| installed and working. |
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| My phone has | Make sure you have a phone |
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| poor reception | signal. Stay clear of any |
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| and drops | obstructions such as bridges, |
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| I cannot hear | While on a call, press the volume |
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| others on my | key on the left side of your phone. |
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| phone. | Your phone display should show |
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| the volume increasing. |
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| Also, make sure that your phone’s |
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| earpiece is not blocked by its |
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| carrying case. |
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| I cannot open | Before you can use text or |
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| my inbox. | information services messages, |
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| you must set up the appropriate |
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| inbox. See page 4. |
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| How do I see | To see the most recent calls you |
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| the calls I sent | dialed or received, open the |
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| or received? | “Recent Calls” lists: |
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| M> Recent Calls |
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| > Received Calls or |
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| Dialed Calls |
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Problem | Solution | |
My phone will | Your phone sends commands and | |
not dial | passwords as DTMF tones. You | |
voicemail | can set your phone’s DTMF tones | |
commands, | to be Long, Short, or Off. If you | |
passwords, or | have trouble sending numbers, | |
other codes. | check your DTMF setting. | |
| From the idle display, press: | |
| M> Settings > Other Settings | |
| > Initial Setup > DTMF | |
| Press Sto scroll to Long or | |
| Short. | |
| Press SELECT (+) to select it. | |
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My phone’s | You can change the level of | |
display is too | contrast in your phone display. | |
light. | See your user’s guide. | |
| You can also change the backlight | |
| settings. | |
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What can I do | Your battery’s performance is | |
to extend | affected by charge time, feature | |
battery life? | use, temperature changes, and | |
| other factors. For tips on battery | |
| use, see your user’s guide. | |
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I plugged the | The beep indicates that you are | |
data cable into | set up correctly. If you did not | |
my phone but | hear a beep, make sure that both | |
my phone did | ends of the data cable are | |
not beep. How | ||
do I know if | your phone and the larger end to | |
the data cable | your computer. | |
is ready to go? | Finally, your computer may have | |
| deactivated the port to save | |
| power. Try opening an application | |
| that uses the port, like a fax or | |
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| computer will automatically | |
| activate the port. | |
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My phone | Some wireless networks may not | |
beeped when I | support data or fax transmission. | |
attached the | If you are roaming on an | |
data cable, but | unfamiliar network, this may be | |
my fax and | the case. | |
data | Also, remember that data and fax | |
applications | ||
transmission usually requires a | ||
don’t work. | ||
subscription. Call your service | ||
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| provider for more information. | |
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