Problem

Solution

 

 

 

 

 

 

My phone

The ring tone may be set to play a

 

 

 

 

 

 

rings even

tone even though your phone is

 

 

 

 

 

 

though I

set to a silent alert profile. See

 

 

 

 

 

 

selected the

page 13.

 

 

 

 

 

 

Silent (or

 

 

 

 

 

 

 

Vibrate) alert

 

 

 

 

 

 

 

profile.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I tried to place

Your call did not reach the

 

 

 

 

 

 

a call and

wireless system. You may have

 

 

 

 

 

 

heard an

dialed the number too soon after

 

 

 

 

 

 

alternating

turning the phone on. Wait until

 

 

 

 

 

 

high/low tone.

the display shows the name of

 

 

 

 

 

 

 

your service provider before

 

 

 

 

 

 

 

making a call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot make/

Make sure that you have a phone

 

 

 

 

 

 

answer calls.

signal. Avoid electrical or radio

 

 

 

 

 

 

 

interference, and obstructions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

such as bridges, parking garages,

 

 

 

 

 

 

 

or tall buildings.

 

 

 

 

 

 

 

Your phone also may have the

 

 

 

 

 

 

 

Call Barring feature turned on. If

 

 

 

 

 

 

 

you know the unlock code, you

Troubleshooting

 

 

 

calls.

can change this setting in the

 

 

 

parking garages, or tall buildings.

 

 

 

 

 

 

 

security menu

 

 

 

 

 

 

 

(M> Settings > Security). Also,

 

 

 

 

 

 

 

check to be sure your SIM card is

 

 

 

 

 

 

 

installed and working.

 

 

 

 

 

 

My phone has

Make sure you have a phone

 

 

 

 

 

 

poor reception

signal. Stay clear of any

 

 

 

 

 

 

and drops

obstructions such as bridges,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot hear

While on a call, press the volume

 

 

 

 

 

 

others on my

key on the left side of your phone.

 

 

 

 

 

 

phone.

Your phone display should show

 

 

 

 

 

 

 

the volume increasing.

 

 

 

 

 

 

 

Also, make sure that your phone’s

 

 

 

 

 

 

 

earpiece is not blocked by its

 

 

 

 

 

 

 

carrying case.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot open

Before you can use text or

 

 

 

 

 

 

my inbox.

information services messages,

 

 

 

 

 

 

 

you must set up the appropriate

 

 

 

 

 

 

 

inbox. See page 4.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I see

To see the most recent calls you

 

 

 

 

 

 

the calls I sent

dialed or received, open the

 

 

 

 

 

 

or received?

“Recent Calls” lists:

 

 

 

 

 

 

 

M> Recent Calls

 

 

 

 

 

 

 

> Received Calls or

 

 

 

 

 

 

 

Dialed Calls

 

 

 

 

 

 

 

 

Problem

Solution

My phone will

Your phone sends commands and

not dial

passwords as DTMF tones. You

voicemail

can set your phone’s DTMF tones

commands,

to be Long, Short, or Off. If you

passwords, or

have trouble sending numbers,

other codes.

check your DTMF setting.

 

From the idle display, press:

 

M> Settings > Other Settings

 

> Initial Setup > DTMF

 

Press Sto scroll to Long or

 

Short.

 

Press SELECT (+) to select it.

 

 

My phone’s

You can change the level of

display is too

contrast in your phone display.

light.

See your user’s guide.

 

You can also change the backlight

 

settings.

 

 

What can I do

Your battery’s performance is

to extend

affected by charge time, feature

battery life?

use, temperature changes, and

 

other factors. For tips on battery

 

use, see your user’s guide.

 

 

I plugged the

The beep indicates that you are

data cable into

set up correctly. If you did not

my phone but

hear a beep, make sure that both

my phone did

ends of the data cable are

not beep. How

connected—the smaller end to

do I know if

your phone and the larger end to

the data cable

your computer.

is ready to go?

Finally, your computer may have

 

deactivated the port to save

 

power. Try opening an application

 

that uses the port, like a fax or

 

dial-up application, and your

 

computer will automatically

 

activate the port.

 

 

My phone

Some wireless networks may not

beeped when I

support data or fax transmission.

attached the

If you are roaming on an

data cable, but

unfamiliar network, this may be

my fax and

the case.

data

Also, remember that data and fax

applications

transmission usually requires a

don’t work.

subscription. Call your service

 

 

provider for more information.

 

 

26

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Motorola C350 Rings even, Though, Selected, Profile, Heard an, Alternating, Answer calls, Calls, My phone has, Drops