T r o u b l e s h o o t i n g
Troubleshooting
Why does the Recorder have to be connected to a phone line?
•The Recorder needs to be connected to a phone line or to broadband Internet access to make its regular connection to the TiVo service. This connection downloads program information, which tells the Recorder when programs are scheduled to air and on what channel. It also downloads additional information from the TiVo service, such as service updates.
Do I need to connect the Recorder to a phone line to get TiVo Basic service?
•The Recorder comes with TiVo Basic service, which includes up to three days of program guide information. The Recorder needs to be connected to a phone line or to broadband Internet access to make its regular connection to the TiVo service and download updated program information, and additional information from the TiVo service.
My phone jack isn’t near the Recorder.
•The Recorder comes with a 25 foot phone cord. Phone cords longer than 25 feet are readily available at most hardware or electronics stores.
•After Guided Setup, the Recorder can use a home network’s shared broadband Internet connection to make its regular connections to the TiVo service. For more information, see Chapter 8, “Connecting to a Home Network,” in the User’s Guide.
Do I need to keep the phone connected all the time?
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•We recommend that you leave the phone line connected all the time. It will not interfere with your other needs for the phone line, and the Recorder’s regular connection to the TiVo service will keep its program information fully up to date.
•After Guided Setup, the Recorder can use a home network’s shared broadband Internet connection to make its regular connections to the TiVo service. For more information, see Chapter 8, “Connecting to a Home Network,” in the User’s Guide.
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