Suggestions for Troubleshooting | HP Book 6000 instruction

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function

Bootup

Processor

Memory

Batteries

Display

Hard disk

Floppy drive

Keyboard

Pointer

Audio

DiagTools

Tests

(System menu)

Tests

(Memory menu)

Tests

(Video menu)

Tests

(IDE menu)

Tests

(FDD menu)

Tests (KBD menu)

Tests

(Misc menu)

Tests (System, Misc menus)

Power-On Self-Test

Tests

Tests

Tests

Tests

Tests

Tests

Sycard PCCtest 450

DMI/TopTools (if installed)

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

BIOS Setup

Configures

Describes

Configures

Describes

Configures

Configures

Serial

Parallel

LAN

Modem

Infrared

PS/2 port

Tests* (Misc menu)

Tests* (Misc menu)

Tests** (User menu)

Tests** (User menu)

Tests† (Misc menu)

Tests† (KBD, Misc menus)

Describes	Configures

Describes	Configures

Describes


Describes	Configures

USB

Docking port

PCMCIA

ac adapter

Docking products

CD-ROM drive

Other plug-in modules

Tests† (USB menu)

Tests

(using docks)

Tests

(Misc menu)

Tests ports and internal bus

Tests

(IDE menu)

Tests (with boot CD)

Tests

Describes

Describes

Status

Status

Describes

Describes

Configures

Configures

*The diagnostic test is more thorough if you use a loop-back connector.

*3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI panel or any external cabling.

†Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

3-4

Troubleshooting and Diagnostics

HP OmniBook 6000

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HP Book 6000 manual Suggestions for Troubleshooting, Scope of Diagnostic Tools

Contents

HP OmniBook Edition History Contents Figures Tables Introduction SourceAddress or Number Comments HP OmniBook Product Information Product Comparisons Features OmniBook Front View OmniBook Lower View Turning the OmniBook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the OmniBookMain Status Lights front of computer Using Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the OmniBook Resetting the Computer Specifications OmniBook 6000 Series SpecificationsAudio System Keyboard and Pointing Device Celeron models LAN Modem-Only Models Ambit Security Features Environmental Limits Major ICs OmniBook 6000 Series Accessories Replaceable Module Diagram Internal Design Docking port Bootup Processor Memory Power DisplayFunctional Structure Removal and Replacement Removal Cross-Reference Disassembly Flowchart Disassembly Flow Required Equipment Recommended Screw TorquesScrew Thread Size Torque cm-kgf Torque in-lbf Removing the Battery Removal Procedure Removing a Plug-In Module Removing a Module Sdram Module Replacement Part Numbers Removing an Sdram ModulePart Number Exchange Part Number Hard Disk Drive Replacement Part Numbers Removing the Hard Disk Drive Creating a Hibernate Partition Removing the Hard Disk Case Mini-PCI Card Replacement Part Numbers Removing the Mini-PCI Card Reassembly Notes Removing the Power Button Panel Removing the Power Button Panel Reassembly Notes Replacement Procedure Replacing Small PartsReplacing Small Parts User-Replaceable Cover, Sdram Removing the Display Assembly HP Authorized Service Providers Only 10. Removing the Display Reassembly Notes Removing the Keyboard 11. Removing the Keyboard 12. Unplugging the Keyboard Cables Reassembly Notes Removing the Heatsink with Fan 13. Removing the Heatsink Removing the CPU Module CPU/Motherboard Component Compatibility 14. Removing the CPU Module Reassembly Notes Removing the Top Case Hint 15. Removing the Top Case Reassembly Notes Removing the Motherboard or Bottom Case 16. Removing the Motherboard Reassembly Notes 17. Installing Docking Doors Installation Procedure Replacing the Motherboard Storing Unit Information Electronically Installing a New Serial Number Label Replacing the Bottom Case Repairing the Bios IC Insert the Bios Crisis Recovery floppy in the floppy drive Additional Steps Removing Other ComponentsRemoving OmniBook Components Removal and Replacement HP OmniBook HP OmniBook Removal and Replacement Page Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting Steps Troubleshooting the Problem Verifying the Repair Suggestions for Troubleshooting Scope of Diagnostic Tools Startup Troubleshooting SuggestionsSymptom Power/Battery Call Center SuggestionsRepair Center Likely Causes Repair Center Comments Display Call Center Suggestions Symptom Hard disk Use the Recovery CD to restore original factory software Audio Call Center Suggestions Pointing stickTouch pad Modem LAN/Network Miscellaneous CPU module. Motherboard Accessories Updating DiagTools Diagnostic ToolsOmniBook DiagTools Enter Running DiagTools Serial and Parallel Loopback Connectors OmniBook Diagnostic Error Codes Interpreting the Results Floppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Post Messages Message Allocation Error for device Message Description Sycard PCCtest Commands Sycard PCCtest 450 CardBus Card OptionalSlot Pcmcia PC Card 16-bit test CardBus 32-bit test Installing the DMI Package Desktop Management Interface DMI Contents of the DMI Package Using the DMI InterfaceUninstalling the DMI Package Description of DMI Bios Setup Utility Running the Bios Setup UtilityBios Setup Menus and Parameters Main Menu Default System Devices Menu Default Security Menu Default Exit Menu Power Menu DefaultBoot Menu Default Page Replaceable Parts Exploded View OmniBook Replaceable Parts Description Part Number Exchange User Repl User Repl Accessory Replaceable Parts Part Number Reference F2072-69013 F2072-69014 F2072-69017 F2072-69018 Exchange Part Number Description Password Removal Policy Reference Information Hewlett-Packard Display Quality Statement OmniBook 6000 LCD Guidelines 14.1/15.0 TFT, XGA Type of Imperfection Electrical ImperfectionsMechanical Imperfections Imperfections Not Allowed Service Notes Page Part Number F2072-90045