Symptom

Battery does not charge.

Secondary battery does not charge.

Battery indicator is inaccurate.

Display

Call Center:

Suggestions

Check the power source.

Check the battery contacts. If available, try another battery and ac adapter.

Move the computer away from any nearby heat source. Unplug the ac adapter and allow the battery to cool down. Check for blocked air vents.

Check the power source.

Make sure main battery is fully charged. If not, secondary battery will not charge.

Check contacts on second battery.

The Time Remaining is an estimate based on how quickly the computer is using power at the moment. It therefore depends on the current task, and assumes that power will be used at the same rate until the battery runs out. So, for example, if the computer is performing a task requiring a good deal of power (such as reading from a CD or DVD), the value will probably show too little time remaining.

Repair Center: Likely Causes

Battery or contacts. ac adapter. Motherboard. Heatsink.

Second battery or contacts.

Motherboard.

Repair Center:

Comments

Check battery and ac adapter.

Check heatsink.

Dark display, no light.

White display.

Erratic display.

Bright or missing pixels or lines.

Adjust display brightness. Press Fn+F5 several times. Try external monitor.

Adjust display brightness.

See quality statement on page 5-2.

Display cable connection.

Display assembly. Motherboard.

Display assembly.

Display interface PCA.

Display cable connection.

Display assembly.

Display cable connection.

Display assembly.

Set DIP switch on display interface PCA to match label on display cable. Reprogram EEPROM for display type— see page 2-26.

Check the cable connection.

Replace the display assembly.

If an external monitor displays no image, replace the motherboard.

See quality statement on page 5-2.

HP OmniBook 6000

Troubleshooting and Diagnostics

3-7

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Image 59
HP Book 6000 manual Display Call Center Suggestions