HP Book 6000 manual Symptom Hard disk, Use the Recovery CD to restore original factory software

Symptom

Hard disk

Hard disk never spins.

Hard disk makes clunking or scratching noise.

Hard disk makes buzzing or whining noise.

Files are corrupted.

Drive capacity is less than normal.

Floppy drive

General problems.

Floppy drive does not work as 3-mode drive.

Keyboard

Some or all keys do not work properly.

Call Center:

Suggestions

Check the power source.

Remove and reinsert the hard drive. Check the connector.

Back up the drive immediately.

Was the computer or drive dropped?

Back up the drive immediately.

Check for alternate noise sources, such as a PCMCIA drive or fan.

If a keystroke causes the sound to change, it may be from the power supply PCA.

Run the VirusScan program.

Check the disk surface by running Scandisk (Windows 95/98) or by using the Tools tab in the disk’s Properties sheet (Windows 2000).

Test the hard disk drive with the DiagTools diagnostics.

Use the Recovery CD to restore original factory software.

Check the disk surface by running Scandisk (Windows 95/98) or by using the Tools tab in the disk’s Properties sheet (Windows 2000).

Check partitions using FDISK (Windows 95/98) or Control Panel, Administrative Tools, Computer Management under Storage (Windows 2000).

Make sure floppy drive module is installed or connected correctly.

Try using alternate connection (with or without floppy cable).

Check settings in BIOS Setup.

3-mode drive is not supported when the drive is connected to a dock.

Check settings in BIOS Setup.

Repair Center:

Likely Causes

Hard drive or connector.

Motherboard.

Hard drive.

Depends on the source of the noise.

Hard drive.

Floppy drive module or contacts.

External floppy drive cable.

Motherboard.

External floppy drive cable.

Floppy drive module.

Keyboard.

Power supply PCA. Motherboard.

Repair Center:

Comments

If the drive case is damaged, the drive may not operate properly.

Check the computer and drive for evidence of customer abuse.

Use the suggestions shown at left.

Use the suggestions shown at left.

Recreate the Hibernate partition, then partition and format the disk.

Try reinserting the flex cable in the connector on the power supply PCA.

3-8 Troubleshooting and Diagnostics HP OmniBook 6000