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Symptom
Serial/Parallel/USB
Call Center: | Repair Center: |
Suggestions | Likely Causes |
Repair Center: Comments
General problems.
Modem
General problems.
LAN/Network
General problems.
Check connections.
Check settings in BIOS Setup.
Check settings in Control Panel.
Test ports with DiagTools diagnostics.
For USB: check for latest versions of drivers.
In Control Panel, open Modems (Windows 95 or 98) or Phone And Modem Options (Windows 2000). Make sure the parity, speed, word length, and stop bits match on sending and receiving modems.
Open the hardware Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.
Use an analog telephone line (2, 3, or 4 wires), not a PBX or digital line. In a hotel, ask for a data line.
Try disabling error correction and data compression.
Check connections.
Try connecting a different computer to the cable.
Check settings in BIOS Setup.
Check settings in Control Panel.
Make sure the LAN cable is Category 3, 4, or 5 for
Run the DiagTools LAN test.
Motherboard.
Use
HP OmniBook 6000 |