HP Book 6000 manual Modem, LAN/Network

Symptom

Serial/Parallel/USB

Call Center:	Repair Center:
Suggestions	Likely Causes

Repair Center: Comments

General problems.

Modem

General problems.

LAN/Network

General problems.

Check connections.

Check settings in BIOS Setup.

Check settings in Control Panel.

Test ports with DiagTools diagnostics.

For USB: check for latest versions of drivers.

In Control Panel, open Modems (Windows 95 or 98) or Phone And Modem Options (Windows 2000). Make sure the parity, speed, word length, and stop bits match on sending and receiving modems.

Open the hardware Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.

Use an analog telephone line (2, 3, or 4 wires), not a PBX or digital line. In a hotel, ask for a data line.

Try disabling error correction and data compression.

Check connections.

Try connecting a different computer to the cable.

Check settings in BIOS Setup.

Check settings in Control Panel.

Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet).

Run the DiagTools LAN test.

Motherboard.

Mini-PCI card. Mini-PCI panel. Motherboard.

Mini-PCI card. Mini-PCI panel. Motherboard.

Use loop-back connector when testing serial or parallel port—see page 3-16.

3-10 Troubleshooting and Diagnostics HP OmniBook 6000