Troubleshooting and Diagnostics | HP Book 6000 specs

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Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identifying faulty modules:

∙Troubleshooting information Troubleshooting the problem (page 3-3). Verifying the repair (page 3-3). Suggestions for troubleshooting (page 3-4).

∙Diagnostic tools

OmniBook DiagTools diagnostic program (page 3-14).

Power-on self-test (page 3-21).

Sycard PCCtest 450 PC Card (page 3-24).

Desktop Management Interface (page 3-25).

çBIOS Setup utility (page 3-27).

HP OmniBook 6000

Troubleshooting and Diagnostics

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HP Book 6000 manual Troubleshooting and Diagnostics

Contents

HP OmniBook Edition History Contents Figures Tables Source IntroductionAddress or Number Comments HP OmniBook Product Information Product Comparisons OmniBook Front View Features OmniBook Lower View Turning the OmniBook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the OmniBookMain Status Lights front of computer Fn Hot Keys Using Fn Hot KeysHot Key Effect Resetting the Computer Resetting the OmniBook OmniBook 6000 Series Specifications SpecificationsAudio System Keyboard and Pointing Device Celeron models Modem-Only Models Ambit LAN Security Features Environmental Limits Major ICs OmniBook 6000 Series Accessories Internal Design Replaceable Module Diagram Docking port Bootup Processor Memory Power DisplayFunctional Structure Removal Cross-Reference Removal and Replacement Disassembly Flow Disassembly Flowchart Recommended Screw Torques Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbf Removal Procedure Removing the Battery Removing a Module Removing a Plug-In Module Removing an Sdram Module Sdram Module Replacement Part NumbersPart Number Exchange Part Number Removing the Hard Disk Drive Hard Disk Drive Replacement Part Numbers Removing the Hard Disk Case Creating a Hibernate Partition Removing the Mini-PCI Card Mini-PCI Card Replacement Part Numbers Reassembly Notes Removing the Power Button Panel Reassembly Notes Removing the Power Button Panel Replacing Small Parts Replacement ProcedureReplacing Small Parts User-Replaceable Cover, Sdram HP Authorized Service Providers Only Removing the Display Assembly 10. Removing the Display Reassembly Notes 11. Removing the Keyboard Removing the Keyboard 12. Unplugging the Keyboard Cables Reassembly Notes 13. Removing the Heatsink Removing the Heatsink with Fan CPU/Motherboard Component Compatibility Removing the CPU Module 14. Removing the CPU Module Reassembly Notes Hint Removing the Top Case 15. Removing the Top Case Reassembly Notes Removing the Motherboard or Bottom Case 16. Removing the Motherboard Reassembly Notes 17. Installing Docking Doors Replacing the Motherboard Installation Procedure Storing Unit Information Electronically Replacing the Bottom Case Installing a New Serial Number Label Insert the Bios Crisis Recovery floppy in the floppy drive Repairing the Bios IC Additional Steps Removing Other ComponentsRemoving OmniBook Components Removal and Replacement HP OmniBook HP OmniBook Removal and Replacement Page Troubleshooting and Diagnostics Basic Troubleshooting Steps Troubleshooting Verifying the Repair Troubleshooting the Problem Scope of Diagnostic Tools Suggestions for Troubleshooting Startup Troubleshooting SuggestionsSymptom Call Center Suggestions Power/BatteryRepair Center Likely Causes Repair Center Comments Display Call Center Suggestions Use the Recovery CD to restore original factory software Symptom Hard disk Audio Call Center Suggestions Pointing stickTouch pad LAN/Network Modem Miscellaneous CPU module. Motherboard Accessories Updating DiagTools Diagnostic ToolsOmniBook DiagTools Running DiagTools Enter Serial and Parallel Loopback Connectors Interpreting the Results OmniBook Diagnostic Error Codes Floppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Message Post Messages Message Description Allocation Error for device Sycard PCCtest 450 CardBus Card Optional Sycard PCCtest CommandsSlot Pcmcia PC Card 16-bit test CardBus 32-bit test Desktop Management Interface DMI Installing the DMI Package Using the DMI Interface Contents of the DMI PackageUninstalling the DMI Package Description of DMI Running the Bios Setup Utility Bios Setup UtilityBios Setup Menus and Parameters Main Menu Default Security Menu Default System Devices Menu Default Exit Menu Power Menu DefaultBoot Menu Default Page Replaceable Parts Exploded View Description Part Number Exchange User Repl OmniBook Replaceable Parts User Repl Accessory Replaceable Parts Part Number Reference F2072-69013 F2072-69014 F2072-69017 F2072-69018 Exchange Part Number Description Reference Information Password Removal Policy Hewlett-Packard Display Quality Statement Type of Imperfection Electrical Imperfections OmniBook 6000 LCD Guidelines 14.1/15.0 TFT, XGAMechanical Imperfections Imperfections Not Allowed Service Notes Page Part Number F2072-90045