HP Book 6000 manual Enter, Running DiagTools

Running DiagTools

1.Restart the OmniBook.

2.When the HP logo appears, press F10 to start the diagnostic test.

3.Go through the first several screens.

4.When the hardware detection finishes, check the list of detected hardware. The following information and devices should be listed if applicable:

Product name	Cache memory	Graphics adapter
Processor type	Main memory	Serial ports
BIOS version	IDE drives	Parallel port
Serial number		Audio device

Note

If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup (page 3-27). You can confirm this by running BIOS Setup and checking the settings.

5.Run the basic test. Press F2 to start the basic hardware test.

If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the failed component. Then generate a support ticket.

6.If you intend to exit without running the advanced tests, press F4 to save system and test information in the Support Ticket log file. Then remove the floppy disk, if present, and press F3 to exit.

7.Run the advanced tests. Press F2 to open the advanced test screen.

8.Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following keys to run tests:

ENTER	Runs the highlighted test.
F5 or SPACE	Marks/unmarks the highlighted test.
F6	Marks/unmarks all tests in the current menu.
F7	Marks/unmarks all tests in all menus.
F10	Runs all marked tests.

If any test fails, the error is logged (error code and description) and displayed temporarily (error code). If several errors occur, look for patterns that might indicate a common cause. See the table on page 3-17 for repair suggestions. Consider these suggestions in combination with other troubleshooting information.

HP OmniBook 6000 Troubleshooting and Diagnostics 3-15