Level 1 and 2 Service Manual

Troubleshooting

Troubleshooting

Manual Test Mode

Motorola E398/E399 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands.

To enter the manual test command mode, a GSM/DCS test SIM must be used.

1.Turn the phone OFF.

2.Remove the battery as described in the procedures.

3.Remove the customer’s SIM card from the phone as described in the procedures.

4.Insert the test SIM into the SIM slot.

5.Replace the battery as described in the procedures.

6.Turn the phone ON.

Manual Test Mode Commands

Table 3. Manual Test Commands

Key Sequence

Test Function/Name

Remarks

 

 

 

<Menu>048263*

Enter manual test mode

 

 

 

 

“End” Key

Exit manual test mode

 

 

 

 

54*

Suspend

Required for all Test Mode Operations

 

 

 

0*0*0

Select tone 0

 

 

 

 

0*0*1

Select tone 1

 

 

 

 

0*0*2

Select tone 2

 

 

 

 

0*0*3

Select tone 3

 

 

 

 

0*0*4

Select tone 4

 

 

 

 

0*0*5

Select tone 5

 

 

 

 

0*0*6

Select tone 6

 

 

 

 

0*0*7

Select tone 7

 

 

 

 

0*0*8

Select tone 8

 

 

 

 

0*0*9

Select tone 9

 

 

 

 

0*1*X

Disable tone X

 

 

 

 

3*0*1

Enable vibrator

 

 

 

 

3*0*0

Disable vibrator

 

 

 

 

5*0*0

Set audio level 0

 

 

 

 

5*0*1

Set audio level 1

 

 

 

 

5*0*2

Set audio level 2

 

 

 

 

5*0*3

Set audio level 3

 

 

 

 

5*0*4

Set audio level 4

 

 

 

 

5*0*5

Set audio level 5

 

 

 

 

5*0*6

Set audio level 6

 

 

 

 

5*0*7

Set audio level 7

 

 

 

 

6809480A37-O

April 21, 2004

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