Level 1 and 2 Service Manual | Troubleshooting |
Troubleshooting
Manual Test Mode
Motorola E398/E399 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands.
To enter the manual test command mode, a GSM/DCS test SIM must be used.
1.Turn the phone OFF.
2.Remove the battery as described in the procedures.
3.Remove the customer’s SIM card from the phone as described in the procedures.
4.Insert the test SIM into the SIM slot.
5.Replace the battery as described in the procedures.
6.Turn the phone ON.
Manual Test Mode Commands
Table 3. Manual Test CommandsKey Sequence | Test Function/Name | Remarks |
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<Menu>048263* | Enter manual test mode |
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“End” Key | Exit manual test mode |
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54* | Suspend | Required for all Test Mode Operations |
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0*0*0 | Select tone 0 |
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0*0*1 | Select tone 1 |
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0*0*2 | Select tone 2 |
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0*0*3 | Select tone 3 |
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0*0*4 | Select tone 4 |
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0*0*5 | Select tone 5 |
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0*0*6 | Select tone 6 |
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0*0*7 | Select tone 7 |
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0*0*8 | Select tone 8 |
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0*0*9 | Select tone 9 |
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0*1*X | Disable tone X |
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3*0*1 | Enable vibrator |
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3*0*0 | Disable vibrator |
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5*0*0 | Set audio level 0 |
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5*0*1 | Set audio level 1 |
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5*0*2 | Set audio level 2 |
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5*0*3 | Set audio level 3 |
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5*0*4 | Set audio level 4 |
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5*0*5 | Set audio level 5 |
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5*0*6 | Set audio level 6 |
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5*0*7 | Set audio level 7 |
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April 21, 2004 | 33 |