Appendix B Warranty, Service Support, and Replacement Parts
1.1Scope of Manual
This manual is intended for use by service technicians familiar with similar types of equipment. It contains service information required for the equipment described and is current as of the printing date. Changes which occur after the printing date may be incorporated by a complete Manual revision or alternatively as additions.
Notes: Before operating or testing these units, please read the Product Safety and RF Exposure Compliance section in the front of this manual.
1.2Warranty
Motorola offers long term support for its products. This support includes full exchange and/or repair of the product during the warranty period, and service/ repair or spare parts support out of warranty. Any “return for exchange” or “return for repair” by an authorized Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer.
1.2.1Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer, Distributor, or Reseller contract. These conditions may change from time to time and the following notes are for guidance purposes only.
In instances where the product is covered under a “return for replacement” or “return for repair” warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty.
1.2.2After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1.Motorola's Radio Products Services Division (RPSD)* offers a repair service to both end users and dealers at competitive prices.
2.Radio Products Services Division (RPSD) supplies individual parts and modules that can be pur- chased by dealers who are technically capable of performing fault analysis and repair.
*The Radio Products Services Division (RPSD) was formerly knows as the Accessories and Aftermarket Division (AAD)
1.3Replacement Parts Ordering
1.3.1Basic Ordering Information
When ordering replacement parts or equipment information, the complete identification number should be included. This applied to all components, kits, and chassis. If the component part number is not known, the order should include the number of the chassis or kit of which it is a part, a sufficient description of the desired component to identify it.
