7 - 10 MC75 User Guide

Four Slot Ethernet CradleVehicle Cradle
Table 7-4
Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During
communication, no
data transmits, or
transmitted data was
incomplete.
MC75 removed
from cradle during
communications.
Replace MC75 in cradle and retransmit.
MC75 has no active
connection. An icon is visible in the status bar if a connection is currently active.
Battery is not
charging. MC75 removed
from the cradle too
soon.
Replace the MC75 in the cradle. The 3600 mAh battery fully
charges in less than six hours. Tap
Start
>
Settings
>
System
>
Power
to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
MC75 is not
inserted correctly in
the cradle.
Remove the MC75 and reinsert it correctly. Verify charging is active.
Tap
Start
>
Settings
>
System
>
Power
to view battery status.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
Table 7-5
Troubleshooting the Vehicle Cradle
Symptom Possible Cause Action
MC75 battery charging
LED does not light up. Cradle is not
receiving power. Ensure the power input cable is securely connected to the cradle’s
power port.
MC75 battery is not
recharging. MC75 was removed
from the cradle too
soon.
Replace the MC75 in the cradle. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Replace the battery.
MC75 is not placed
correctly in the
cradle.
Remove the MC75 from the cradle, and re-insert correctly. If the
battery still does not charge, contact customer support.
The MC75 battery charging LED slowly blinks amber when the
MC75 is correctly inserted and charging.
Ambient
temperature of the
cradle is too warm.
Move to an area where the ambient temperature is between 0
o
C
and 35
o
C.