Troubleshooting

Check these questions first if your phone does not seem to work properly. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (USA) or 1-800-461-4575 (Canada).

 

 

 

 

 

 

Question

Answer

 

 

 

 

 

 

Is your battery

The battery level indicator should

 

 

 

 

 

 

 

 

 

 

 

charged? Is 1

have at least 1 segment showing

 

 

 

 

 

 

 

 

 

 

 

 

displayed?

(1). If it does not, recharge your

 

 

 

 

 

 

 

battery (see page 19).

 

 

 

 

 

 

 

 

Troubleshooting

 

 

 

Have you

If necessary, turn off your phone

 

 

 

installed a valid

and make sure that you have

 

 

 

 

 

 

 

 

 

 

 

 

SIM card?

inserted a valid SIM card (see

 

 

 

 

 

 

 

page 18).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Does the phone

The signal strength indicator

 

 

 

 

 

 

have a signal? Is

should have at least 1 segment

 

 

 

 

 

 

1 displayed?

showing (1). If it does not, move

 

 

 

 

 

 

 

to an area with a stronger signal.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the earpiece

While on a call, press the volume

 

 

 

 

 

 

volume too low?

key (on the side of your phone)

 

 

 

 

 

 

 

up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the other party

Your phone may be muted. If

 

 

 

 

 

 

unable to hear

necessary, press UNMUTE (+) to

 

 

 

 

 

 

you?

unmute the phone.

 

 

 

 

 

 

 

Also, make sure that your phone’s

 

 

 

 

 

 

 

microphone is not blocked by its

 

 

 

 

 

 

 

carrying case or a sticker.

 

 

 

 

 

 

 

 

136

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Image 138
Motorola V290 manual Troubleshooting, Question Answer