Manuals / Multi-Tech Systems / Computer Equipment / Network Card

Multi-Tech Systems MT5634ZBA-VV.90, MT5634ZBAV.90, MT5634ZBAV.92 manual Troubleshooting

Models: MT5634ZBA-VV.90 MT5634ZBAV.92 MT5634ZBAV.90

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Chapter 7 - Troubleshooting

You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default. If they have been disabled, include V1X4 in the modem’s initialization string, or in terminal mode enter ATV1X4 and press ENTER. When you dial again, the modem reports the call’s progress.

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Multi-Tech Systems MT5634ZBA-VV.90, MT5634ZBAV.90 Troubleshooting, Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

Contents

MT5634ZBA-V.90 MT5634ZBA-V-V.90 MT5634ZBA-V.92 MT5634ZBA-V-V.92 MultiModemZBA Global MT5634ZBA-SeriesUser Guide Revision Level MultiModemZBA Global MT5634ZBA-Series User GuideCopyright RevisionsChapter 4 - AT Commands, S-Registers, and Result Codes Table of ContentsTable of Contents Chapter 2 - InstallationAppendix F - Warranty, Service, and Technical Support Table of ContentsAppendix D - Installing a Modem Under Linux Appendix E - Connecting to a Cisco RouterMT5634ZBA-V.90 The FeaturesChapter 1 - Introduction The ProductsPRODUCTS Features TableFEATURES Features Specific toWhat Is in Your Modem Package Step 2 Change the Internal Jumpers Chapter 2 - InstallationSafety Warnings Step 1 Mount the FeetJumper for Modem with Voice Option Location of the JumpersChanging the Dial-Up/Leased-Line Jumper Changing the Voice JumperConnect the Modem to the Telephone Line Connect the Two-Wire Leased Line Leased Line OnlyStep 3 Connect the Modem to Your PC Connect the Modem to Your PCConnect Speakers Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect a Microphone Voice OptionStep 4 Install the Modem Driver Installing the Modem DriverRemoving an Old Modem Driver 2. Click Initial Setup and Country Selection Step 5 Configure the Modem for Your CountryUsing the Global Wizard to Configure Your Modem Using AT Commands to Configure Your ModemStep 7 Modem-on-Hold Step 6 Install Data Communications SoftwareChapter 3 - Operation About the Front PanelThe MultiModem V.92 Front Panel The MultiModem V.90 Front Panel V.92 Operation PhoneTools FeaturesSetup Leased-Line OperationConnecting to the Internet Chapter 4 - AT Commands, S- Registers, and Result Codes Changing the Setup Password Chapter 5 - Remote ConfigurationBasic Procedure SetupChanging the Setup Password Chapter 6 - Callback SecurityTurning Callback Security On and Off Assigning Callback Passwords and Phone Numbers Setting Callback Security Message ParityCalling Procedures Password-Only CallbackNumber-Entry Callback Callback Security Commands Extension-Entry CallbackDirect Connection Telephone Number PasswordCallback Assignments Form LocationChapter 7 - Troubleshooting None of the Indicators LightThe Modem Does Not Respond to Commands The Modem Cannot Connect When Dialing Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide Chapter 7 - TroubleshootingThe Modem Disconnects While Online There Are Garbage Characters on the Monitor Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Data Is Being LostFax and Data Software Can’t Run at the Same Time The Modem Doesn’t Work with Caller IDAppendix A - Technical Specifications Transmit Level Step 2 Identify the Current Firmware Version Upgrade OverviewAppendix B - Upgrading the Modem’s Firmware Step 1 Identify the Modem FirmwareStep 7 Restore Your Parameters Step 3 Download the Upgrade FileStep 4 Extract the Upgrade Files Step 6 Upgrade the Modem’s FirmwareAppendix C - Regulatory Compliance FCC Part 15 RegulationIndustry Canada FCC Part 68 Telecom Canadian Limitations Notice Fax Branding StatementInternational Modem Restrictions EMC, Safety and R&TTE Directive ComplianceSouth African Statement New Zealand Telecom Warning NoticeUsing the Terminal Program Minicom to Verify Operation Appendix D - Installing a Modem Under LinuxInstallation SetupStep 2 Configure for Callback Security in Direct Connect Mode Appendix E - Connecting to a Cisco RouterConnecting to a Cisco Router Console Port Step 1 Configure the Modem for your CountryAT%R1&W0 Remote ConfigurationStep 3 Console Port Final Setup Console Port ConnectionsAppendix F - Warranty, Service, and Technical Support WarrantyRepair Procedures for U.S. and Canadian Customers U.S. and Canadian Customers Repair Procedures for International DistributorsOnline Warranty Registration ServiceInternational Distributors Replacement PartsTelephone Technical SupportInternet Sites CountryIndex