Appendix F - Warranty, Service, and Technical Support
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any international shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units will be shipped freight collect, unless other arrangements are made in advance.
Please direct questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you, as listed at http://www.multitech.com/COMPANY/offices/DEFAULT.ASP., or
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
International Distributors
Procedures for international distributors of
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi- Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail:
Phone:
Fax:
Email:
Internet:
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