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Multi-Tech Systems MT5634ZBAV.90 manual Technical Support, Internet Sites, Country, Telephone

Models: MT5634ZBA-VV.90 MT5634ZBAV.92 MT5634ZBAV.90

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Technical Support

Appendix F - Warranty, Service, and Technical Support

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by email at the following addresses:

Country	Email	Telephone
France:	support@multitech.fr	+(33) 1-64 61 09 81
India:	support@multitechindia.com	+91 (124)	6340778
U.K.:	support@multitech.co.uk	+(44) 118	959 7774
U.S.A., Canada	support@multitech.com	800 972-2439
Rest of world:	support@multitech.com	+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can include the state of the LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at ftp://ftp.multitech.com

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Multi-Tech Systems MT5634ZBAV.90 manual Technical Support, Internet Sites, Country, Telephone, support@multitech.fr

Contents

MultiModemZBA Global MT5634ZBA-Series MT5634ZBA-V.90 MT5634ZBA-V-V.90 MT5634ZBA-V.92 MT5634ZBA-V-V.92User Guide Revisions MultiModemZBA Global MT5634ZBA-Series User GuideCopyright Revision LevelChapter 2 - Installation Table of ContentsTable of Contents Chapter 4 - AT Commands, S-Registers, and Result CodesAppendix E - Connecting to a Cisco Router Table of ContentsAppendix D - Installing a Modem Under Linux Appendix F - Warranty, Service, and Technical SupportThe Products The FeaturesChapter 1 - Introduction MT5634ZBA-V.90Features Specific to Features TableFEATURES PRODUCTSWhat Is in Your Modem Package Step 1 Mount the Feet Chapter 2 - InstallationSafety Warnings Step 2 Change the Internal JumpersChanging the Voice Jumper Location of the JumpersChanging the Dial-Up/Leased-Line Jumper Jumper for Modem with Voice OptionConnect the Modem to Your PC Connect the Two-Wire Leased Line Leased Line OnlyStep 3 Connect the Modem to Your PC Connect the Modem to the Telephone LineConnect a Microphone Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect Speakers Voice OptionInstalling the Modem Driver Step 4 Install the Modem DriverRemoving an Old Modem Driver Using AT Commands to Configure Your Modem Step 5 Configure the Modem for Your CountryUsing the Global Wizard to Configure Your Modem 2. Click Initial Setup and Country SelectionStep 6 Install Data Communications Software Step 7 Modem-on-HoldAbout the Front Panel Chapter 3 - OperationThe MultiModem V.92 Front Panel The MultiModem V.90 Front Panel Leased-Line Operation PhoneTools FeaturesSetup V.92 OperationConnecting to the Internet Chapter 4 - AT Commands, S- Registers, and Result Codes Setup Chapter 5 - Remote ConfigurationBasic Procedure Changing the Setup PasswordChapter 6 - Callback Security Changing the Setup PasswordTurning Callback Security On and Off Setting Callback Security Message Parity Assigning Callback Passwords and Phone NumbersPassword-Only Callback Calling ProceduresNumber-Entry Callback Extension-Entry Callback Callback Security CommandsDirect Connection Location PasswordCallback Assignments Form Telephone NumberNone of the Indicators Light Chapter 7 - TroubleshootingThe Modem Does Not Respond to Commands The Modem Cannot Connect When Dialing Chapter 7 - Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User GuideThe Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be There Are Garbage Characters on the MonitorThe Modem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same TimeAppendix A - Technical Specifications Transmit Level Step 1 Identify the Modem Firmware Upgrade OverviewAppendix B - Upgrading the Modem’s Firmware Step 2 Identify the Current Firmware VersionStep 6 Upgrade the Modem’s Firmware Step 3 Download the Upgrade FileStep 4 Extract the Upgrade Files Step 7 Restore Your ParametersFCC Part 15 Regulation Appendix C - Regulatory ComplianceIndustry Canada FCC Part 68 Telecom Fax Branding Statement Canadian Limitations NoticeEMC, Safety and R&TTE Directive Compliance International Modem RestrictionsNew Zealand Telecom Warning Notice South African StatementSetup Appendix D - Installing a Modem Under LinuxInstallation Using the Terminal Program Minicom to Verify OperationStep 1 Configure the Modem for your Country Appendix E - Connecting to a Cisco RouterConnecting to a Cisco Router Console Port Step 2 Configure for Callback Security in Direct Connect ModeConsole Port Connections Remote ConfigurationStep 3 Console Port Final Setup AT%R1&W0Warranty Appendix F - Warranty, Service, and Technical SupportRepair Procedures for U.S. and Canadian Customers Service Repair Procedures for International DistributorsOnline Warranty Registration U.S. and Canadian CustomersReplacement Parts International DistributorsCountry Technical SupportInternet Sites TelephoneIndex