Technical Support | Multi-Tech Systems MT5634ZBAV.90, MT5634ZBAV.92

Appendix F - Warranty, Service, and Technical Support

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by email at the following addresses:

Country	Email	Telephone
France:	support@multitech.fr	+(33) 1-64 61 09 81
India:	support@multitechindia.com	+91 (124)	6340778
U.K.:	support@multitech.co.uk	+(44) 118	959 7774
U.S.A., Canada	support@multitech.com	800 972-2439
Rest of world:	support@multitech.com	+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can include the state of the LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at ftp://ftp.multitech.com

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Multi-Tech Systems MT5634ZBAV.90, MT5634ZBA-VV.90, MT5634ZBAV.92 manual Technical Support

Contents

MultiModemZBA Global MT5634ZBA-Series MultiModemZBA Global MT5634ZBA-Series User Guide Table of Contents Index Introduction FeaturesProducts Features Table Features Products What Is in Your Modem Package Mount the Feet InstallationSafety Warnings Change the Internal Jumpers Changing the Dial-Up/Leased-Line Jumper Location of the JumpersChanging the Voice Jumper Connect the Modem to Your PC Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to Your PC Connect the Modem to the Telephone Line Connect a Microphone Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect Speakers Voice Option Installing the Modem Driver Install the Modem DriverRemoving an Old Modem Driver Using the Global Wizard to Configure Your Modem Configure the Modem for Your CountryUsing AT Commands to Configure Your Modem Install Data Communications Software Modem-on-Hold Operation About the Front Panel Leased-Line Operation PhoneTools FeaturesSetup Operation Connecting to the Internet AT Commands, S- Registers, and Result Codes Setup Remote ConfigurationBasic Procedure Changing the Setup Password Callback Security Changing the Setup PasswordTurning Callback Security On and Off Setting Callback Security Message Parity Assigning Callback Passwords and Phone Numbers Password-Only Callback Calling ProceduresNumber-Entry Callback Extension-Entry Callback Callback Security CommandsDirect Connection Callback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Modem Cannot Connect When Dialing Page Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be There Are Garbage Characters on the Monitor Modem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same Time Appendix a Technical Specifications Fax Data Rates Transmit Level Identify the Modem Firmware Upgrade OverviewAppendix B Upgrading Modem’s Firmware Identify the Current Firmware Version Upgrade the Modem’s Firmware Download the Upgrade FileExtract the Upgrade Files Restore Your Parameters Appendix C Regulatory Compliance FCC Part 15 Regulation FCC Part 68 Telecom Fax Branding Statement Canadian Limitations Notice EMC, Safety and R&TTE Directive Compliance International Modem Restrictions New Zealand Telecom Warning Notice South African Statement Appendix D Installing a Modem Under Linux Setup Appendix E Connecting to a Cisco Router Connecting to a Cisco Router Console Port Remote Configuration Console Port Connections Warranty Appendix F Warranty, Service, and Technical SupportRepair Procedures for U.S. and Canadian Customers Repair Procedures for International Distributors Online Warranty Registration Service Replacement Parts Technical Support Index Index