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Chapter 5 - Service & Warranty
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.

5.2.3 Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web site:
www.multitech.com

5.2.4 Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-
Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following
addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet:http://www.thesupplynet.com
5.3 Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most
out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-
2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information
available. You can also contact Technical Support by e-mail at the following addresses:
Country Email Telephone
U.S.A., Canada tsupport@multitech.com 800 972-2439
France: support@multitech.fr +(33) 1-64 61 09 81
India: support@multitechindia.com +91 (124) 6340778
U.K.: support@multitech.co.uk +(44) 118 959 7774
Rest of world: tsupport@multitech.com +763 717-5863
Please note the status of the modem before contacting Technical Support. Status information can include the
state of the LED indicators, screen messages, diagnostic test results, problems with a specific application,
etc.
5.4 Internet Site
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at: www.multitech.com.