CONDITION | SUGGESTED SOLUTIONS |
|
|
Copy image is | • Ensure that the original is face down on the |
skewed. | scanner glass or face up in the DADF. |
| • Check that the copy paper is loaded |
| correctly. |
Blank copies print | Ensure that the original is face down on the |
out. | scanner glass or face up in the DADF. |
Image rubs off the | • Replace the paper in the tray with paper |
copy easily. | from a new package. |
| • In high humidity areas, do not leave paper |
| in the machine for extended periods of |
| time. |
|
|
Frequent copy paper | • Fan the stack of paper, then turn it over in |
jams occur. | the tray. Replace the paper in the tray with |
| a fresh supply. Check/adjust the paper |
| guides, if necessary. |
| • Ensure that the paper is the proper paper |
| weight. 75 g/m2 bond paper is |
| recommended. |
| • Check for copy paper or pieces of copy |
| paper remaining in the machine after a |
| paper jam has been cleared. |
Toner cartridge | • Your originals may contain pictures, solids, |
produces fewer | or heavy lines. For example, your originals |
copies than expected | may be forms, newsletters, books, or other |
before running out of | documents that use more toner. |
toner. | • The machine may be turned on and off |
| frequently. |
| • The scanner lid may be left open while |
| copies are being made. |
|
|
Scanning problems
CONDITION | SUGGESTED SOLUTIONS |
|
|
The scanner does | • Make sure that you place the original to be |
not work. | scanned face down on the scanner glass, or |
| face up in the DADF. |
| • There may not be enough available memory |
| to hold the document you want to scan. Try |
| the Prescan function to see if that works. Try |
| lowering the scan resolution rate. |
| • Check that the printer cable is connected |
| properly. |
| • Make sure that the printer cable is not |
| defective. Switch the cable with a known |
| good cable. If necessary, replace the cable. |
| • Check that the scanner is configured |
| correctly. Check scan setting in the |
| SmarThru Configuration or the application |
| you want to use to make certain that the |
| scanner job is being sent to the correct port. |
|
|
CONDITION | SUGGESTED SOLUTIONS |
|
|
The unit scans very | • Check if the machine is printing received |
slowly. | data. If so, scan the document after the |
| received data has been printed. |
| • Graphics are scanned more slowly than text. |
| • Communication speed slows in scan mode |
| because of the large amount of memory |
| required to analyze and reproduce the |
| scanned image. Set your computer to the |
| ECP printer mode through BIOS setting. It |
| will help to increase the speed. For details |
| about how to set BIOS, refer to your |
| computer user’s guide. |
|
|
Message appears on | • There may be a copying or printing job in |
your computer | progress. Try your job again when that job is |
screen: | finished, try your job again. |
• “Device can't be | • The selected port is currently being used. |
set to the H/W | Restart your computer and try again. |
mode you want.” | • The printer cable may be improperly |
• “Port is being used | connected or the power may be off. |
by another | • The scanner driver is not installed or the |
program.” | operating environment is not set up properly. |
•“Port is Disabled.” • Ensure that the machine is properly
• | “Scanner is busy | connected and the power is on, then restart |
| receiving or | your computer. |
| printing data. | • The USB cable may be improperly |
| When the current | connected or the power may be off. |
| job is completed, |
|
| try again.” |
|
• | “Invalid handle.” |
|
• | “Scanning has |
|
| failed.” |
|
Network Scan problems
CONDITION | SUGGESTED SOLUTIONS |
|
|
I cannot find a | You can check the destination for the scanned |
scanned image file. | file on the Advanced page in the Network |
| Scan program’s Properties screen. |
I cannot find the | • Check if the scanned file is on your |
scanned image file | computer. |
after scanning. | • Check Send image immediately to the |
| specified folder using an associated |
| default application on the Advanced page |
| in the Properties screen of the Network |
| Scan program to open the scanned image |
| immediately after scanning. |
I forgot my ID and | Check your ID and PIN in the Server page in |
PIN. | the Properties screen of the Network Scan |
| program. |
I cannot view the | To view the Help file, you need to have Internet |
Help file. | Explorer 4 service pack 2 or above. |
I cannot use the | Check your operating system. Supported |
Network Scan | operating systems are Windows 2000/XP/ |
Manager | 2003/Vista. (See "Supplied software" on |
| page 24.) |
|
|
