Troubleshooting, Symptom Suggested Solutions | NDC comm NWH660

Troubleshooting

This section provides you with some troubleshooting info should you encounter installation or operation problems on InstantWave products. If the problems still cannot be remedied after going through the Troubleshooting section, check the FAQs on page 64 of this manual and at http://www.ndc.com.tw/support/faq.htm

If your problems still cannot be remedied after going through the FAQs and this Troubleshooting section, contact NDC technical support for assistance (see “Technical Support,” page 67).

Symptom		Suggested Solutions
The NWH660 is switched	1.	Make sure the power adapter is firmly connected to
on, but the Power LED		the power outlet and the NWH660 power connector.
on the NWH660 is off.	2.	The power adapter or NWH660 is defective.
	2.	The power adapter or NWH660 is defective.

The IWMS utility cannot	1.	Make sure the NWH660 is powered on and
detect an InstantWave		connected to an Ethernet work.
NWH660 on the same
network.	2.	Check the IP addresses assigned to the NWH660 and
		IWMS terminal PC. They should be in the same
		subnet and unique. For example, if the NWH660’s IP
		address is 192.168.1.5 with a mask of 255.255.255.0,
		then the PC’s IP address should be 192.168.1.x with
		a mask of 255.255.255.0.

The NWH660 powers up,	Make sure:
but the Ethernet Link	1.	The Ethernet cable is connected firmly to both the
LED is off (no		AP and hub or switch.
connection to an
Ethernet network).	2.	The Ethernet hub or switch is powered on.

The Status LED on the	Restart (power-cycle) the NWH660 and check the
NWH660 front panel is	Status LED again. If it is still flashing, you need to
red and flashing.	return the NWH660 to the reseller for repair.

InstantWave 11-Mbps Wireless Access Point 65

Image 65

NDC comm NWH660 manual Troubleshooting, Symptom Suggested Solutions

Contents

User’s Guide MbpsNational Datacomm Corporation Technical Support Trademarks Your NWH660 package should contain the following items Packing List Contents Advanced Settings Figures Igure Introduction Snmp InstantWave Wireless LAN Products Automatic Discovery of InstantWave Devices Iwms The InstantWave Management System Windows 2000/XP Windows 95/98Windows NT Iwms Hardware and Software Requirements Regulatory Domain Terminology Used in this Guide See Hardware Pre-configuration, page 22, for How to Use this GuideSee Installing the InstantWave Management See Using the InstantWave Management Wireless Computer-1 Computer-2 Access PointPlanning the Network Infrastructure Network Types Single AP Network Wired Computers Server Access Point Wireless Computers Sales Domain Planning an Infrastructure Network Single AP InstallationMultiple AP Installation Roaming Color Meaning LED IndicatorsHardware Description Function Connectors and Switches Installing the AP Management Tools Hardware Pre-configuration AP COMFig/Password Using the AP COMFig Tool AP COMFig Tool/Password AP COMFig/Service General Configuration/General Domain Name AP Alias NameTransmission Rate Basic Rates Encryption Configuration/Encryption InstantWave 11-Mbps Wireless Access Point Filter Dhcp Configuration/Filter Configuration/SNMP Access Control Snmp Access Control Perform AP Self Diagnostic Test Hardware Diagnosis Upgrade AP Firmware InstantWave Product Placement Guidelines Reset AP Configuration InstantWave 11-Mbps Wireless Access Point Click Next Installing the InstantWave Management System Important Issues Click Next again Figure Auto-Discovery Using the InstantWave Management System InstantWave Management System Popup Menu Configuration IP Configuration Next panel in the configuration dialog box is Filter Figure Name Wireless Transmission BroadcastRate Channel MAC Access Control Identifier MAC Address List StatusAddress Click the Encryption tab to set up the security options New/Edit Address dialog box will open Figure New/Edit Address Trap Server Configuration/Trap Server Trap View Monitor Monitor Statistics Summary Information Monitor/Statistics Upgrade Firmware ResetLoad Default Upgrade Firmware Batch mode operation Advanced SettingsManage Iwms Host Table Partition the network according to the physical location Create Host Table via Automatic Discovery New/Edit/Delete a Host Address on Host Table Import Host Table to check device’s availability New/Edit/Delete a Host Address Export the Configuration profile to a File Import the Configuration Profile from a File Import the Configuration Profile from a File Encryption Question Answer FAQs Symptom Suggested Solutions Troubleshooting Location of the wireless PC or AP Support from Your Network Supplier Technical Support Hardware NDC Limited Warranty Limited Warranty Service Procedures Services after Warranty Period Specifications Temperature Firmware UpgradeEmission Type Radio Frequency Range Channel Center AppendixSpain France Japan Number Frequency MHz Encryption 13, 27, 48 Index Ssid