Limited Warranty Service Procedures
Any product (1) received in error, (2) in a defective or
(3)exhibiting a defect under normal working conditions, can be returned to NDC by following these steps:
You must prepare:
!" Dated proof of purchase
!" Product model number and quantity !" Product serial number
!" Precise reason for return
!" Your name/address/email address/telephone/fax
1.Inform the distributor or retailer.
2.Ship the product back to the distributor/retailer with prepaid freight. The purchaser must pay the shipping fee from the distributor/retailer to NDC. Any package sent C.O.D. (Cash On Delivery) will be refused.
3.Charges: Usually RMA (Returned Material Authorization) items will be returned to the purchaser via airmail, prepaid by NDC. If returned by another carrier, the purchaser will pay the difference. A return freight and handling fee will be charged to the purchaser if NDC determines that the product was not faulty or that the damage was caused by the user.
Warning
NDC is not responsible for the integrity of any data on storage equipment (hard drives, tape drives, floppy diskettes, etc.). We strongly recommend that our customers back their data up before sending such equipment in for diagnosis or repair.
