Issue 1 | NEC America, Inc. |
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Setting Your Operator’s Extension and Mailbox on page
Ongoing Maintenance on page
Creating A Special Opening Greeting For Holidays on page
SECTION 6 | SETTING YOUR OPERATOR’S EXTENSION AND MAILBOX |
During installation, your technician indicates the telephone assigned to the operator’s extension. Callers are transferred to the operator when:
They dial 0 during the opening greeting.
They do not press any keys during the opening greeting.
If the operator is busy or unavailable, callers are transferred to the Operator mailbox. The person designated to receive the Operator mailbox messages, including any fax notifications, is responsible for acting on each caller’s request and for redirecting messages to the appropriate mailbox.
To prevent messages from accumulating in the Operator mailbox, resulting in a reduction of available recording space, the operator must regularly check the messages left in the Operator mailbox.
To confirm or change the extension for operator calls:
1.Access the system manager’s conversation.
2.Select action 8 and then 4, as prompted.
3.Verify that the extension number for the operator station is correct. If not, enter the correct extension.
Operator Mailbox Greetings
Callers who are transferred to the Operator mailbox hear either a day greeting or night greeting, depending on which schedule is active. InfoSet 408 Voice Mail includes prerecorded operator greetings for both day mode and night mode. You can rerecord these greetings to suit your organization’s needs.
3 - 6 | InfoSet 408 System Manager’s Guide |
