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NEC America, Inc.

 

 

 

 

SECTION 3

PLANNING CALL ROUTING

 

Use the Call Routing Planning Worksheet to record call-routing key

 

assignments and draft the opening and call-routing box greetings that

 

you will record when you set up call routing for your voice messaging

 

system. You can also use the worksheet to plot the system’s default

 

action when a caller enters an invalid call-routing key or does not press a

 

key after hearing a greeting.

Steps for setting up call routing:

1.Complete the Call Routing Planning Worksheet on the following page.

2.Set up call-routing keys for the opening greeting. Set up call-routing keys for each call-routing box that will offer a submenu of additional call-routing options.

3.Change the default actions for each call-routing greeting (optional).

4.Record greetings for call-routing boxes. Rerecord the opening greeting for day (and night if desired) to reflect available call-routing keys.

5.Test call-routing keys.

Note: Avoid assigning call-routing keys that begin with the same digit as subscriber extensions. For example, avoid using 1 as a call- routing key when extensions range from 10-19.

Complete the Opening Greeting portion of the Call Routing Planning Worksheet, and then make a copy of the worksheet for each call-routing box you plan to include in your call-routing setup.

Keep greetings simple. Guide callers to the right person or information clearly and quickly. If the choices are clear and short, callers will find your call-routing keys easy to use.

Tell callers the choice or destination first, and then the key to press (For Sales, press 1...).

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InfoSet 408 System Manager’s Guide

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NEC 408 VM manual Section Planning Call Routing, Steps for setting up call routing

408 VM specifications

The NEC 408 VM is a state-of-the-art networking solution designed to enhance communication and efficiency in various organizational environments. As a part of NEC's advanced virtualization and management offerings, this model brings unique benefits that cater to modern business needs.

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