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NEC 408 VM manual Why Use Call Routing?, Offering Call Routing

Models: 408 VM

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Expanding Your System With Call Routing

SECTION 1 OFFERING CALL ROUTING

With call routing, callers can press a single touchtone key during a greeting to:

Transfer to an extension.

Hear an audio message.

Choose from a submenu of options.

You can assign and activate call-routing keys by following the system manager’s conversation. The opening greeting acts as a main menu, telling callers what action each call-routing key provides. The following example is typical of how organizations use the opening greeting to tell callers about call routing.

Opening Greeting:

“Hello. Thank you for calling the Omni Company. If you are calling from a touchtone phone, you may dial an extension at any time.

To place an order, press 1; for directions to the Omni Company, press 2; for a description of products and services, press 3.

Otherwise, please stay on the line and an operator will be right with you.”

1.1Why Use Call Routing?

Call routing lets you customize your InfoSet voice messaging system to meet the specific needs of your organization. Some of the ways you might use call routing include:

Expanding Your System With Call Routing

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NEC 408 VM manual Why Use Call Routing?, Offering Call Routing

Contents

Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System IDs System ConversationsWelcome to Infoset 408 Voice Mail Subscribers Have Personal IDs System Manager’s PasswordSection System Manager Responsibilities Section Using the System MANAGER’S Conversation System Manager’s PasswordSystem Manager’s Conversation Using The System Manager’s ConversationOperator Settings Press Change a Mailbox Press 4 Mailbox MaintenanceOpening Greeting Press Call Routing Press HOW the System Handles Calls What Does the Automated Attendant Do?Fax Routing, Detection, And Notification Callers Route ThemselvesNo Automated Attendant Deciding How to Use the Automated AttendantCall Routing Keys Give Quick Access Operator Assistance Is Always AvailableSection Planning Your Opening Greeting Private AttendantSecondary Attendant Primary AttendantDay Greeting Opening Greeting And System ScheduleNight Greeting System DirectoryHoliday Greeting System Schedule Determining the System ScheduleYour Organization’s Schedule Issue NEC America, Inc Section Setup Information Record Understanding Your System SetupGetting Started Tasks Section Getting StartedTo record your opening greeting Section Recording Your Opening GreetingSetting UP Your System Schedule To set the system schedule To confirm or change the extension for operator calls Section Setting Your OPERATOR’S Extension and MailboxOperator Mailbox Greetings To set up fax notification Setting Up Fax NotificationTo review or change the Operator mailbox greetings To change the system manager’s password Changing the System MANAGER’S PasswordSection Becoming Familiar with the System Section Conducting User Training Preparing for TrainingIssue NEC America, Inc Redirecting Messages In The Operator Mailbox Section Training the OperatorTo redirect an old message To redirect a new messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Section Creating a Special Opening Greeting for Holidays Ongoing MaintenanceYou to Section Adding and Deleting Voice Mailboxes Section Message Groups Section Monitoring System Status To edit your message groupsTo check the system information summary Offering Call Routing Why Use Call Routing?Evaluating Your Needs How Call Routing WorksCall Routing Diagram Section Planning Call Routing Steps for setting up call routingCall Routing Planning Worksheet Default action Call-routing key assignments Day NightSection Assigning Call Routing Keys Section Changing Default ActionsSection Recording NEW Greetings To change default actionsTo record call-routing box greetings Section Testing Call Routing