Preface
GENERAL INFORMATION
This book is intended to help in the installation, system administration, and maintenance of the InfoSet 408 Voice Mail. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representative, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.
ABOUT THIS MANUAL
This manual provides information about the system features, configuration, and standards. Chapters of this manual include:
System Overview
Describes the System Manager’s responsibilities and how to set up the conversation options.
Planning the System
Discusses how to handle the calls processed on the voice processing system. Opening greetings and the system schedule are introduced and a system directory is presented.
Setting Up the System
Provides direction on setting up the information record and how to get started. How to record the opening greeting, setting up a schedule, setting up the operator’s mailbox, and the System Manager’s password are provided.
Training Users
Provides preparation materials and task directions and
procedures for the training of the user and/or technician.
Maintaining Your System
Provides directions for ongoing maintenance, special greetings, changing options for the operator mailbox or the fax machine. Message groups and monitoring of system status are also addressed.
