Getting Started
Modem Connection
☞No Dial Tone
Action: Listen to the modem while it dials to determine that no dial tone was present. Reasons:
✓PC modem's power is off (external only)
✓PC modem's telephone line is not active or not properly plugged in
✓PBX configuration indicates the wrong PC COM port
✓PBX Configuration indicates a Direct setting when the connection is really Modem
✓External modem data cable is not properly connected to the PC
✓External modem data cable is defective
✓Telephone line cable is defective
☞No Ringing
Action: Listen to the modem after it dials to determine that no ringing occurred. Reason: Incorrect phone number (too short)
☞Ringing followed by a voice answer or a
recorded message
Action: Listen to the modem while it dials to determine that the call was answered. Reasons:
✓Too many digits were entered for the phone number
✓Incorrect digits
✓Incorrect access code
✓Incorrect area code
☞Ringing, But No Answer
Action: Listen to the modem while it dials to determine that it kept ringing.
Reasons:
✓Incorrect phone number
✓PBX Port 1 is not set for the
MATWorX 32 User’s Guide |
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