Troubleshoot with the LEDs, Power LED Stays Red | NETGEAR D6300

D6300 WiFi DSL Modem Router

Troubleshoot with the LEDs

After you turn on power to the WiFi DSL modem router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is lit.

2.Verify that the Power LED turns red within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify that:

•The Power LED is solid green.

•The Internet LED is lit.

•The Ethernet LED is lit for any local port that is connected to a computer. This LED indicates that a link has been established to the connected device.

The LEDs on the front panel of the WiFi DSL modem router can be used for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your WiFi DSL modem router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the WiFi DSL modem router firmware is corrupted. This situation can happen if a firmware upgrade is interrupted, or if the WiFi DSL modem router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Red

When the WiFi DSL modem router is turned on, the Power LED turns red for about 20 seconds and then turns green. If the LED does not turn green, the WiFi DSL modem router has a problem.

If the Power LED is still red one minute after you turn on power to the WiFi DSL modem router:

1.Turn the power off and back on to see if the WiFi DSL modem router recovers.

2.Press and hold the Restore Factory Settings button to return the WiFi DSL modem router to its factory settings. See Factory Settings on page 130.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Troubleshooting

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NETGEAR D6300 user manual Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Red

Contents

WiFi DSL Modem Router Support ComplianceTrademarks Contents USB Printer Control Administration Appendix a Supplemental Information Hardware Setup Get to know your wireless router Product Highlights Product Specifications Weee Box contents Unpack Your New Router Hardware Features Label USB port Gigabit Ethernet Power Adsl line LAN ports AC powerWAN port Reset button Back Panel Power DSL Internet Wireless USB Front Panel D6300 WiFi DSL Modem Router Power On/Off LED Wireless On/Off button WPS On/Off button USB port Side Panel Position Your Wireless Router D6300 WiFi DSL Modem Router Wireless button Adsl Microfilters One-Line Adsl Microfilter Not Included Cable Your D6300 WiFi DSL Modem Router Two-Line Adsl Microfilter IncludedSummary Cabling diagram Verify the Cabling Get Started with Netgear genie Prepare to Set Up the WiFi DSL Modem Router Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Netgear genie Setup  To use Netgear genie to set up your WiFi DSL modem routerBrowse to http//routerlogin.net  If the browser cannot display the web Use Netgear genie after Installation Upgrade WiFi DSL Modem Router Firmware WiFi DSL Modem Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS MethodManual Method  To connect manually  To use WPS to join the wireless network Netgear genie Basic Settings Your Internet connection and network Internet Basic Settings Internet Basic Settings Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls USB Storage Basic Settings ReadySHARE USB Storage and Printer Basic Wireless Settings ReadySHARE Printer Wireless Settings Screen Fields  To view or change basic wireless settings Wireless Network Security Options Settings Change WPA Security Option and Passphrase Under Security Options, select the WPA option you want  To set up a guest network Guest Networks Guest Network Wireless Security Options Netgear genie App  To install the genie mobile app Netgear genie Mobile App Specify custom settings Netgear genie Advanced Home Setup Wizard Netgear genie Advanced Home WPS Wizard  To use the WPS WizardSelect either Push Button or PIN Number Setup Menu Adsl Setup WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size Common MTU sizes LAN Setup  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN Setup Screen Settings LAN TCP/IP Setup Use the WiFi DSL Modem Router as a Dhcp Server Use Router as a Dhcp ServerAddress Reservation Quality of Service Setup Address Reservation To reserve an IP address Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming  To create a QoS policy for applications and online games QoS for a WiFi DSL Modem Router LAN Port Click the Add Priority Rule button QoS for a MAC Address Edit or Delete an Existing QoS PolicyClick Add Priority Rule  To edit or delete a QoS policy Access and configure a USB storage drive USB Storage ReadySHARE Access USB Drive Requirements File-Sharing Scenarios Share PhotosStore Files in a Central Location for Printing  To share files with your friends and family USB Storage Basic Settings Share Large Files over the Internet  To access your USB device Add or Edit a Network Folder USB Storage Advanced Settings Safely Remove a USB Drive Available Network Folders Media Server Settings Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Select the Allow only approved devices check boxFtp//10.1.65.4 Access and configure a USB printer USB Printer Control USB Printer Control Control Center Configuration USB Printer Scan with a Multifunction Printer Keep unwanted content out of your Security Keyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer Firewall Rules  To create firewall rules Security Add Custom Services to Allow or Block  To add a custom service TCP UDP TCP/UDP Schedule for Firewall Rules  To specify the firewall rule schedule  To set up email notifications Security Event Email Notifications Administration Manage your network Upgrade the WiFi DSL Modem Router Firmware View WiFi DSL Modem Router Status Router InformationInternet Port LAN Port Show Statistics Button System up time and poll interval statistics Wireless Settings 2.4 GHz and 5 GHz Connection Status Button View Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHz Manage the Configuration File Back Up Settings Restore Configuration Settings To restore configuration settings that you backed up Do not interrupt the reboot process Set Password Password Recovery Diagnostics Administration Advanced Settings Fine-tuning your network Advanced Wireless Settings Advanced Settings Advanced Settings Wireless Repeating Function WDS Wireless repeating scenario Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit To set up the base station Remote Computer Access Basics  To configure the WiFi DSL modem router as a repeater unitPort Forwarding and Triggering Advanced Settings 100 Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications Set Up Port Forwarding to Local Servers How Port Forwarding Differs from Port Triggering  To set up port forwarding Add a Custom Service Edit or Delete a Port Forwarding Entry Set Up Port Triggering Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To make a local web server public Advanced Settings 107 Dynamic DNS  To set up Dynamic DNS Select the Use a Dynamic DNS Service check boxStatic Routes Advanced Settings 110 Advanced Settings 111 Remote Management Universal Plug and Play  To turn on Universal Plug and Play Advanced Settings 114  To set up an IPv6 Internet connection type IPv6Traffic Meter Advanced Settings 116 USB Settings Troubleshooting Diagnose and solve problems Wireless Settings Network SettingsQuick Tips Sequence to Restart Your Network Power LED Is Off or Blinking Power LED Stays RedTroubleshoot with the LEDs Wireless LEDs Are Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks Green Cannot Access the Internet Cannot Log In to the Router Troubleshooting 123 Troubleshoot PPPoE Troubleshoot Internet Browsing To troubleshoot a PPPoE connection Wireless Connectivity Changes Not SavedIncorrect Date or Time Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping UtilityWireless Signal Strength Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Troubleshooting 128 Specifications Supplemental Information Factory Settings Factory default settings Technical Specifications D6300 WiFi DSL Modem Router Factory default settings Supplemental Information 132 Index 133 134 135 136