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NETGEAR D6300 Restore the Factory Settings and Password, Troubleshoot Your Network Using the Ping Utility

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Troubleshooting

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D6300 WiFi DSL Modem Router

If you disabled the WiFi DSL modem router’s SSID broadcast, then your wireless network

is hidden and does not show up in your wireless client’s scanning list. (By default, SSID

broadcast is enabled.)

•Does your wireless device support the security that you are using for your wireless

network (WPA or WPA2)?

•If you want to view the wireless settings for the WiFi DSL modem router, use an Ethernet

cable to connect a computer to a LAN port on the WiFi DSL modem router. Then log in to

the WiFi DSL modem router and select Setup > Wireless Settings see (Basic Wireless

Settings on page 34).

Note: Be sure to click Apply if you made changes.

Wireless Signal Strength

If your wireless device finds your network, but the signal strength is weak, check these

conditions:

•Is your WiFi DSL modem router too far from your computer, or too close? Place your

computer near the WiFi DSL modem router, but at least 6 feet away, and see whether the

signal strength improves.

•Is your wireless signal blocked by objects between the WiFi DSL modem router and your

computer?

Restore the Factory Settings and Password

This section explains how to restore the factory settings, changing the WiFi DSL modem

router’s administration password back to password. You can erase the current configuration

and restore factory defaults in two ways:

•Use the Erase function of the WiFi DSL modem router (see Erase on page 88).

•Use the Restore Factory Settings button on the back of the WiFi DSL modem router. See

Factory Settings on page 130. If you restore the factory settings and the WiFi DSL

modem router fails to restart, or the green Power LED continues to blink, the unit might be

defective. If the error persists, you might have a hardware problem and should contact

technical support at http://www.netgear.com/support.

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to

the designated device. The device then responds with an echo reply. You can easily

troubleshoot a network by using the ping utility in your computer or workstation.

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Get Started with NETGEAR genie Chapter 3 NETGEAR genie BASIC Settings Chapter 4 NETGEAR genie ADVANCED Home Chapter 5 USB Storage Chapter 6 USB Printer Control Chapter 7 Security Chapter 8 Administration Chapter 9 Advanced Settings Chapter 10 Troubleshooting Appendix A Supplemental Information Index Get to know your wireless router Product Highlights Product Specifications Page Unpack Your New Router Hardware Features Label Back Panel Front Panel Table 1. Power On/Off LED D6300 WiFi DSL Modem Router Table 2. DSL LED Table 3. Internet LED Table 4. Wireless LED Side Panel Position Your Wireless Router ADSL Microfilters One-Line ADSL Microfilter (Not Included) Two-Line ADSL Microfilter (Included) Summary Cable Your D6300 WiFi DSL Modem Router Page Connect to the WiFi DSL modem router Prepare to Set Up the WiFi DSL Modem Router Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade WiFi DSL Modem Router Firmware WiFi DSL Modem Router Dashboard (BASIC Home Screen) Add Wireless Devices or Computers to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Page Your Internet connection and network Internet Basic Settings Internet Basic Settings Screen Fields Page Attached Devices Page ReadySHARE USB Storage and Printer USB Storage (Basic Settings) ReadySHARE Printer Basic Wireless Settings Wireless Settings Screen Fields Wireless Network Security Options Settings Page Guest Networks Guest Network Wireless Security Options NETGEAR genie App NETGEAR genie Mobile App Specify custom settings Setup Wizard Page WPS Wizard Setup Menu ADSL Setup WAN Setup Default DMZ Server Change the MTU Size Page LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as a DHCP Server Address Reservation Use the WiFi DSL Modem Router as a DHCP Server Address Reservation Quality of Service Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming QoS for a WiFi DSL Modem Router LAN Port QoS for a MAC Address Edit or Delete an Existing QoS Policy Access and configure a USB storage drive USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Share Photos Store Files in a Central Location for Printing Share Large Files over the Internet USB Storage Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Media Server Settings Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the WiFi DSL Modem Routers USB Drive Remotely Using FTP Access and configure a USB printer Page Control Center Configuration USB Printer Scan with a Multifunction Printer Keep unwanted content out of your network Keyword Blocking of HTTP Traffic Firewall Rules Page Add Custom Services to Allow or Block Page Schedule for Firewall Rules Security Event Email Notifications Manage your network Upgrade the WiFi DSL Modem Router Firmware View WiFi DSL Modem Router Status Router Information Internet Port Show Statistics Button Connection Status Button Wireless Settings (2.4 GHz and 5 GHz) Guest Network (2.4 GHz and 5 GHz) View Logs of Web Access or Attempted Web Access Attached Devices Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Password Recovery Diagnostics Page Fine-tuning your network Advanced Wireless Settings Page Page Wireless Repeating Function (WDS) Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Page Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Page Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Static Routes Page Page Remote Management Universal Plug and Play Page IPv6 Traffic Meter Page Page Diagnose and solve problems Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshoot with the LEDs Power LED Is Off or Blinking Power LED Stays Red LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Wireless LEDs Are Off The Push 'N' Connect (WPS) Button Blinks Green Cannot Log In to the Router Cannot Access the Internet Page Troubleshoot PPPoE Troubleshoot Internet Browsing Changes Not Saved Incorrect Date or Time Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Page A Factory Settings Table 11. Factory default settings Technical Specifications Table 12. D6300 Router specifications Table 11. Factory default settings (continued) Table 12. D6300 Router specifications (continued) Index A B C D G H I K L O P Q R S W