RangeMax
–Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.
•Wrong network configuration
–Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.
–Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device. In the Windows Run screen, type:
PING -n 10 IP address
where IP address is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:
•Check that your PC has the IP address of your router listed as the default modem router. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the default modem router as described in the online document that you can access from “Preparing Your Network” in Appendix B.
•Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.
•Check that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your PC, enter that host name as the account name in the Basic Settings screen.
•Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single PC connected to that modem. If this is the case, you must configure your router to “clone” or “spoof” the MAC address from the authorized PC. Refer to your RangeMax
Troubleshooting |
