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SATO 400e, 410e manual Performance Testing, Multimeter With Test Module

Models: 400e 410e

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PERFORMANCE TESTING

Unit 5: Troubleshooting

PERFORMANCE TESTING

This unit explains how to troubleshoot circuitry and adjust sensors using a multimeter. These activities may be performed with or without test module assistance in conjunction with the multimeter.

MULTIMETER WITH TEST MODULE

The SATO Test Module is is a purchase option designed and sold by SATO America to assist in troubleshooting SATO Printers. The use of this device will facilitate the identification and isolation of problem circuitry and for voltage adjustment.

1Remove the small cover located on the left side of the printer to access the test panel.

2 Connect the Test Module to the available test connector.

3 Connect the multimeter ground probe to the pin identified as GRD on the Test Module. 4 Connect the multimeter positive probe to the pin identified as SIG on the Test Module. 5 Turn the printer on and rotate the Test Module dial to the required position.

6 Record the multimeter values and confirm that they are within specified tolerences. 7 Troubleshoot and replace components as directed in their respective procedures.

Identification

TP4

Test Panel

Test Module Dial

Connect ground probe here

Connect positive probe here

VR3 VR8 VR9

VR4 VR2 VR1

VR11	VR10	VR12
		TP1
VR5	VR6	VR7

			1A
			2A
			3A
	8	0	4A
		1	4A
		1	5A
			5A
	7		6A
			2
	6		1B
	6	3
		3	2B
	5	4	3B
		4	3B
			4B
	GND	SIG	5B
	GND	SIG
			6B

Figure 5-1, Test Module Usage

SATO XL400-410e Operator Manual

PN 9001135A

Page 5-7

Image 71

SATO 400e, 410e manual Performance Testing, Multimeter With Test Module

Contents

OPERATOR MANUAL XL400e / XL410e PrintersCopyright SATO UK Limited SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com TABLE OF CONTENTS TECHNICAL DATAINSTALLATION INTRODUCTIONConfiguration Modes TROUBLESHOOTINGOPERATION Printer ConfigurationAdjustment Procedures MAINTENANCECleaning Procedures Replacement ProceduresPN 9001135A INTRODUCTION About This Manual General Description Control FeaturesRESULT IN PRESONAL INJURY ABOUT THIS MANUALWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY Figure 1-1b, Primary Components GENERAL DESCRIPTIONFigure 1-1a, Primary Components Figure 1-2a, Control Features CONTROL FEATURESBUTTONS & SWITCHES Figure 1-3, Connection Ports Figure 1-2b, Control FeaturesPage Unit 1 IntroductionSATO XL400-410e Operator Manual PN 9001135AInterface Modules Regulatory Approvals TECHNICAL DATAPhysical Charcteristics Enviromental Power Processing Print Sensing Media Character Font Capabilities Barcode CapabilitiesPROCESSING PHYSICAL CHARACTERISTICSPOWER ENVIRONMENTALAUTO SMOOTHING FONTS CHARACTER FONT CAPABILITIESMEDIA MATRIX FONTSREGULATORY APPROVALS BAR CODE CAPABILTIESINTERFACE MODULES Interface Selection Accessories Installation INSTALLATIONUnpacking Parts Identification Printer Installation Figure 3-1, Unpacking and Parts Identification UNPACKING & PARTS IDENTIFICATIONMEDIA SELECTION PRINTER INSTALLATIONSITE LOCATION Figure 3-3a, Media Loading MEDIA LOADINGMedia Hold-Down Print Head Latch Figure 3-3b, Media LoadingFigure 3-3c, Media Loading Media Supply Spindle Media Media Retaining PlateMedia Paper Guide Cutter Assembly Media Ramp Set ScrewTop Housing Cover Print Head AssemblyFigure 3-3f, Media Loading RIBBON LOADINGFigure 3-4b, Ribbon Loading Top Housing Cover Power Switch Power Supply CordRibbon Print Assembly Figure 3-4a, Ribbon LoadingRibbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon Core Ribbon Print AssemblyFigure 3-4c, Ribbon Loading Figure 3-4d, Ribbon LoadingRibbon Ribbon Core Top Housing Cover Ribbon Print Head LatchFigure 3-4e, Ribbon Loading Figure 3-4f, Ribbon LoadingSATO XL400-410e Operator Manual Unit 3 InstallationLabel/Tag Power Switch Figure 3-4g, Ribbon LoadingRS232 SERIAL INTERFACE INTERFACE SELECTIONPage 1 Signals required for ieee 1284 mode IEEE1284 PARALLEL INTERFACELOCAL AREA NETWORK LAN ETHERNET 802.11B WIRELESSUNIVERSAL SERIAL BUS USB ADAPTER ACK/NAK PROTOCOL RECEIVE BUFFERPCMCIA MEMORY UPGRADE ACCESSORIES INSTALLATIONFigure 3-8, Label Stacker Installation STACKER UNITPrinting Printer Configuration Configuration Modes Operational AdjustmentsOPERATION DIP SWITCH PANELS PRINTER CONFIGURATIONDSW1 DEFAULT SETTINGS FUNCTION SETTINGStatus Checks the pitch sizeNORMAL MODE CONFIGURATION MODESFigure 4-2, Test Print Mode TEST PRINT MODEFigure 4-3, Advanced Mode ADVANCED MODEFigure 4-4, Default Settings Mode DEFAULT SETTINGS MODEFLASH MEMORY DOWNLOAD MODE More Figure 4-5, Flash Memory Download ModePrinter begins Figure 4-6, User Download Mode USER DOWNLOAD MODEFigure 4-7, Hex Dump Mode HEX DUMP MODEFigure 4-8, Card Mode CARD MODEFigure 4-9, Non-Standard Clear Mode NON-STANDARD CLEAR MODEFigure 4-10a, Service Mode - Test Print SERVICE MODEPN 9001135A Figure 4-10b, Service Mode - Sensor LevelUnit 4 Operation SATO XL400-410e Operator ManualCENTER HOLE Figure 4-10c, Service Mode - Pitch OffsetPITCH OFFSET PN 9001135A Figure 4-10d, Service Mode - Cut OffsetUnit 4 Operation SATO XL400-410e Operator ManualPN 9001135A Figure 4-10e, Service Mode - Backfeed OffsetUnit 4 Operation SATO XL400-410e Operator ManualChart D Figure 4-10f, Service Mode - Counter DisplayChart C DESCRIPTION NORMAL MODEDEFAULT SETTINGS MODE MENUFLASH MEMORY & USER DOWNLOAD MODES ADVANCED MODEMENU DESCRIPTIONDESCRIPTION CARD MODEUSER TEST PRINT MODE MENUDESCRIPTION SERVICE MODEMENU POTENTIOMETER OPERATIONAL ADJUSTMENTSDESCRIPTION/PROCEDURE PRINT Figure 4-11, Adjustment PanelDARKNESS POSITIONFigure 4-14b, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14a, Cutter Sensor Positioning Figure 4-15a, Tilting Operator Panel OPERATOR PANELRELOADING MEDIA POWERING OFFPRINTING TEST PRINTINGPerformance Testing Test Print Troubleshooting Sensor Locations TROUBLESHOOTINGError Signals Printer Troubleshooting InterfaceTroubleshooting ERROR SIGNAL TABLE ERROR SIGNALSTROUBLESHOOTING TABLE PRINTER TROUBLESHOOTINGPRINTER CREATES A BLANK LABEL NO PRINTED IMAGELCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL MEANDERING MEDIARS232 SERIAL INTERFACE INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING STEP LAN EHTERNET INTERFACEUNIVERSAL SERIAL BUS USB INTERFACE MULTIMETER WITH TEST MODULE PERFORMANCE TESTINGMULTIMETER ALONE Figure 5-3, Hex Dump Mode TEST PRINT TROUBLESHOOTINGHEX DUMP MODE Figure 5-4, Test Print Mode TEST LABEL PRINTINGD S W Label Contents Will Vary Depending on Test Label TypeSAMPLE TEST LABEL D S WFigure 5-6, Sensor Locations SENSOR LOCATIONSCleaning Procedures Replacement Procedures Adjustment Procedures MAINTENANCEFigure 6-1, Cleaning Sheet Usage CLEANING PROCEDURESFUSE REPLACEMENT REPLACEMENT PROCEDURESFigure 6-3, Print Head Replacement PRINT HEAD REPLACEMENTFigure 6-4, Ribbon Roller Replacement RIBBON ROLLER REPLACEMENTPRINT DEFECTS ADJUSTMENT PROCEDURESRELATIVE PROCEDURE Figure 6-5, Print Head Balance Adjustment PRINT HEAD BALANCE ADJUSTMENTFigure 6-6, Print Head Alignment PRINT HEAD ALIGNMENTFigure 6-7, Pressure Roller Alignment PRESSURE ROLLER ALIGNMENTFigure 6-8, Pressure Roller Balance PRESSURE ROLLER BALANCEFigure 6-9, Ribbon Guide Adjustment RIBBON GUIDE ADJUSTMENTFigure 6-10, Ribbon Spindle Tensioning RIBBON SPINDLE TENSIONINGPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA Multimeter Alone PITCH SENSOR ADJUSTMENT EYE-MARK MEDIAEYE-MARK REFERENCE CHART TEST PINSConnect positive probe here Figure 6-12, Test ConnectorFigure 6-11, Test Module & Sensor Potentiometers TP4 Test Panel Test Module Dial Connect ground probe hereMultimeter Alone PITCH SENSOR ADJUSTMENT R-CORNER MEDIAR-CORNER PEFERENCE CHART TEST PINSMultimeter Alone PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIASIDE HOLE PEFERENCE CHART TEST PINSMultimeter Alone JUMP HOLE SENSOR ADJUSTMENTJUMP SENSOR PEFERENCE CHART TEST PINSMultimeter Alone RIBBON SENSOR ADJUSTMENTRIBBON REFERENCE CHART CONNECTOR PINCUTTER SENSOR ADJUSTMENT