Manuals / SATO / Computer Equipment / Printer

SATO 400e, 410e manual Error Signals Printer Troubleshooting InterfaceTroubleshooting

Models: 400e 410e

1 96

Download 96 pages 63.57 Kb

Page 65

TROUBLESHOOTING

TROUBLESHOOTING

•Error Signals

•Printer Troubleshooting

•InterfaceTroubleshooting

•Performance Testing

•Test Print Troubleshooting

•Sensor Locations

SATO XL400-410e Operator Manual

PN 9001135A

Page 5-1

Image 65

SATO 400e, 410e manual Error Signals Printer Troubleshooting InterfaceTroubleshooting

Contents

OPERATOR MANUAL XL400e / XL410e PrintersCopyright SATO UK Limited SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com INSTALLATION TECHNICAL DATAINTRODUCTION TABLE OF CONTENTSOPERATION TROUBLESHOOTINGPrinter Configuration Configuration ModesCleaning Procedures MAINTENANCEReplacement Procedures Adjustment ProceduresPN 9001135A INTRODUCTION About This Manual General Description Control FeaturesRESULT IN PRESONAL INJURY ABOUT THIS MANUALWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY Figure 1-1b, Primary Components GENERAL DESCRIPTIONFigure 1-1a, Primary Components Figure 1-2a, Control Features CONTROL FEATURESBUTTONS & SWITCHES Figure 1-3, Connection Ports Figure 1-2b, Control FeaturesSATO XL400-410e Operator Manual Unit 1 IntroductionPN 9001135A PagePhysical Charcteristics Enviromental Power Processing Print Sensing TECHNICAL DATAMedia Character Font Capabilities Barcode Capabilities Interface Modules Regulatory ApprovalsPOWER PHYSICAL CHARACTERISTICSENVIRONMENTAL PROCESSINGMEDIA CHARACTER FONT CAPABILITIESMATRIX FONTS AUTO SMOOTHING FONTSREGULATORY APPROVALS BAR CODE CAPABILTIESINTERFACE MODULES Interface Selection Accessories Installation INSTALLATIONUnpacking Parts Identification Printer Installation Figure 3-1, Unpacking and Parts Identification UNPACKING & PARTS IDENTIFICATIONMEDIA SELECTION PRINTER INSTALLATIONSITE LOCATION Figure 3-3a, Media Loading MEDIA LOADINGFigure 3-3c, Media Loading Figure 3-3b, Media LoadingMedia Supply Spindle Media Media Retaining Plate Media Hold-Down Print Head LatchTop Housing Cover Cutter Assembly Media Ramp Set ScrewPrint Head Assembly Media Paper GuideFigure 3-3f, Media Loading RIBBON LOADINGRibbon Print Assembly Top Housing Cover Power Switch Power Supply CordFigure 3-4a, Ribbon Loading Figure 3-4b, Ribbon LoadingFigure 3-4c, Ribbon Loading Ribbon Print AssemblyFigure 3-4d, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreFigure 3-4e, Ribbon Loading Top Housing Cover Ribbon Print Head LatchFigure 3-4f, Ribbon Loading Ribbon Ribbon CoreLabel/Tag Power Switch Unit 3 InstallationFigure 3-4g, Ribbon Loading SATO XL400-410e Operator ManualRS232 SERIAL INTERFACE INTERFACE SELECTIONPage 1 Signals required for ieee 1284 mode IEEE1284 PARALLEL INTERFACELOCAL AREA NETWORK LAN ETHERNET 802.11B WIRELESSUNIVERSAL SERIAL BUS USB ADAPTER ACK/NAK PROTOCOL RECEIVE BUFFERPCMCIA MEMORY UPGRADE ACCESSORIES INSTALLATIONFigure 3-8, Label Stacker Installation STACKER UNITPrinting Printer Configuration Configuration Modes Operational AdjustmentsOPERATION DIP SWITCH PANELS PRINTER CONFIGURATIONDSW1 DEFAULT SETTINGS FUNCTION SETTINGStatus Checks the pitch sizeNORMAL MODE CONFIGURATION MODESFigure 4-2, Test Print Mode TEST PRINT MODEFigure 4-3, Advanced Mode ADVANCED MODEFigure 4-4, Default Settings Mode DEFAULT SETTINGS MODEFLASH MEMORY DOWNLOAD MODE More Figure 4-5, Flash Memory Download ModePrinter begins Figure 4-6, User Download Mode USER DOWNLOAD MODEFigure 4-7, Hex Dump Mode HEX DUMP MODEFigure 4-8, Card Mode CARD MODEFigure 4-9, Non-Standard Clear Mode NON-STANDARD CLEAR MODEFigure 4-10a, Service Mode - Test Print SERVICE MODEUnit 4 Operation Figure 4-10b, Service Mode - Sensor LevelSATO XL400-410e Operator Manual PN 9001135ACENTER HOLE Figure 4-10c, Service Mode - Pitch OffsetPITCH OFFSET Unit 4 Operation Figure 4-10d, Service Mode - Cut OffsetSATO XL400-410e Operator Manual PN 9001135AUnit 4 Operation Figure 4-10e, Service Mode - Backfeed OffsetSATO XL400-410e Operator Manual PN 9001135AChart D Figure 4-10f, Service Mode - Counter DisplayChart C DEFAULT SETTINGS MODE NORMAL MODEMENU DESCRIPTIONMENU ADVANCED MODEDESCRIPTION FLASH MEMORY & USER DOWNLOAD MODESUSER TEST PRINT MODE CARD MODEMENU DESCRIPTIONDESCRIPTION SERVICE MODEMENU POTENTIOMETER OPERATIONAL ADJUSTMENTSDESCRIPTION/PROCEDURE DARKNESS Figure 4-11, Adjustment PanelPOSITION PRINTFigure 4-14b, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14a, Cutter Sensor Positioning Figure 4-15a, Tilting Operator Panel OPERATOR PANELPRINTING POWERING OFFTEST PRINTING RELOADING MEDIAPerformance Testing Test Print Troubleshooting Sensor Locations TROUBLESHOOTINGError Signals Printer Troubleshooting InterfaceTroubleshooting ERROR SIGNAL TABLE ERROR SIGNALSTROUBLESHOOTING TABLE PRINTER TROUBLESHOOTINGLCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL NO PRINTED IMAGEMEANDERING MEDIA PRINTER CREATES A BLANK LABELRS232 SERIAL INTERFACE INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING STEP LAN EHTERNET INTERFACEUNIVERSAL SERIAL BUS USB INTERFACE MULTIMETER WITH TEST MODULE PERFORMANCE TESTINGMULTIMETER ALONE Figure 5-3, Hex Dump Mode TEST PRINT TROUBLESHOOTINGHEX DUMP MODE Figure 5-4, Test Print Mode TEST LABEL PRINTINGSAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label TypeD S W D S WFigure 5-6, Sensor Locations SENSOR LOCATIONSCleaning Procedures Replacement Procedures Adjustment Procedures MAINTENANCEFigure 6-1, Cleaning Sheet Usage CLEANING PROCEDURESFUSE REPLACEMENT REPLACEMENT PROCEDURESFigure 6-3, Print Head Replacement PRINT HEAD REPLACEMENTFigure 6-4, Ribbon Roller Replacement RIBBON ROLLER REPLACEMENTPRINT DEFECTS ADJUSTMENT PROCEDURESRELATIVE PROCEDURE Figure 6-5, Print Head Balance Adjustment PRINT HEAD BALANCE ADJUSTMENTFigure 6-6, Print Head Alignment PRINT HEAD ALIGNMENTFigure 6-7, Pressure Roller Alignment PRESSURE ROLLER ALIGNMENTFigure 6-8, Pressure Roller Balance PRESSURE ROLLER BALANCEFigure 6-9, Ribbon Guide Adjustment RIBBON GUIDE ADJUSTMENTFigure 6-10, Ribbon Spindle Tensioning RIBBON SPINDLE TENSIONINGPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA EYE-MARK REFERENCE CHART PITCH SENSOR ADJUSTMENT EYE-MARK MEDIATEST PINS Multimeter AloneFigure 6-11, Test Module & Sensor Potentiometers Figure 6-12, Test ConnectorTP4 Test Panel Test Module Dial Connect ground probe here Connect positive probe hereR-CORNER PEFERENCE CHART PITCH SENSOR ADJUSTMENT R-CORNER MEDIATEST PINS Multimeter AloneSIDE HOLE PEFERENCE CHART PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIATEST PINS Multimeter AloneJUMP SENSOR PEFERENCE CHART JUMP HOLE SENSOR ADJUSTMENTTEST PINS Multimeter AloneRIBBON REFERENCE CHART RIBBON SENSOR ADJUSTMENTCONNECTOR PIN Multimeter AloneCUTTER SENSOR ADJUSTMENT