Manuals / SATO / Computer Equipment / Printer

SATO 410e, 400e manual SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255

Models: 400e 410e

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SATO UK Limited

Valley Road, Harwich

Essex CO12 4RR

Tel: 01255 240000

Fax: 01255 240111

Tech Support Hotline: 01255 252828

Email: techsupport@satouk.com

www.satouk.com

©Copyright 2005

SATO UK Limited

Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may

cause unacceptable interference to radio and TV reception requiring the operator to All rights reserved. No part of this document may be reproduced or issued to third

take whatever steps are necessary to correct the interference.

parties in any form whatsoever without the express permission of Sato UK Ltd. The All rights reserved. No part of this document may be reproduced or issued to third

information provided in this document is for general purpose only and is subject to parties in any form whatsoever without the express permission of SATO America, Inc.

changeThe materialswithout priorin thisnoticedocument. Sato UKis providedLtd. assumesfor generalno responsibilitiesinformation andfor anyis subjecterrors to thatchangemay appearwithout. notice. SATO America, Inc. assumes no responibilities for any errors

that may appear.

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SATO 410e, 400e manual SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255, Copyright SATO UK Limited

Contents

XL400e / XL410e Printers OPERATOR MANUALCopyright SATO UK Limited SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com INTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSPrinter Configuration TROUBLESHOOTINGOPERATION Configuration ModesReplacement Procedures MAINTENANCECleaning Procedures Adjustment ProceduresPN 9001135A About This Manual General Description Control Features INTRODUCTIONRESULT IN PRESONAL INJURY ABOUT THIS MANUALWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY Figure 1-1b, Primary Components GENERAL DESCRIPTIONFigure 1-1a, Primary Components Figure 1-2a, Control Features CONTROL FEATURESBUTTONS & SWITCHES Figure 1-2b, Control Features Figure 1-3, Connection PortsPN 9001135A Unit 1 IntroductionSATO XL400-410e Operator Manual PageMedia Character Font Capabilities Barcode Capabilities TECHNICAL DATAPhysical Charcteristics Enviromental Power Processing Print Sensing Interface Modules Regulatory ApprovalsENVIRONMENTAL PHYSICAL CHARACTERISTICSPOWER PROCESSINGMATRIX FONTS CHARACTER FONT CAPABILITIESMEDIA AUTO SMOOTHING FONTSREGULATORY APPROVALS BAR CODE CAPABILTIESINTERFACE MODULES Interface Selection Accessories Installation INSTALLATIONUnpacking Parts Identification Printer Installation UNPACKING & PARTS IDENTIFICATION Figure 3-1, Unpacking and Parts IdentificationMEDIA SELECTION PRINTER INSTALLATIONSITE LOCATION MEDIA LOADING Figure 3-3a, Media LoadingMedia Supply Spindle Media Media Retaining Plate Figure 3-3b, Media LoadingFigure 3-3c, Media Loading Media Hold-Down Print Head LatchPrint Head Assembly Cutter Assembly Media Ramp Set ScrewTop Housing Cover Media Paper GuideRIBBON LOADING Figure 3-3f, Media LoadingFigure 3-4a, Ribbon Loading Top Housing Cover Power Switch Power Supply CordRibbon Print Assembly Figure 3-4b, Ribbon LoadingFigure 3-4d, Ribbon Loading Ribbon Print AssemblyFigure 3-4c, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreFigure 3-4f, Ribbon Loading Top Housing Cover Ribbon Print Head LatchFigure 3-4e, Ribbon Loading Ribbon Ribbon CoreFigure 3-4g, Ribbon Loading Unit 3 InstallationLabel/Tag Power Switch SATO XL400-410e Operator ManualINTERFACE SELECTION RS232 SERIAL INTERFACEPage IEEE1284 PARALLEL INTERFACE 1 Signals required for ieee 1284 modeLOCAL AREA NETWORK LAN ETHERNET 802.11B WIRELESSUNIVERSAL SERIAL BUS USB ADAPTER RECEIVE BUFFER ACK/NAK PROTOCOLACCESSORIES INSTALLATION PCMCIA MEMORY UPGRADESTACKER UNIT Figure 3-8, Label Stacker InstallationPrinting Printer Configuration Configuration Modes Operational AdjustmentsOPERATION PRINTER CONFIGURATION DIP SWITCH PANELSDSW1 DEFAULT SETTINGS SETTING FUNCTIONChecks the pitch size StatusCONFIGURATION MODES NORMAL MODETEST PRINT MODE Figure 4-2, Test Print ModeADVANCED MODE Figure 4-3, Advanced ModeDEFAULT SETTINGS MODE Figure 4-4, Default Settings ModeFLASH MEMORY DOWNLOAD MODE More Figure 4-5, Flash Memory Download ModePrinter begins USER DOWNLOAD MODE Figure 4-6, User Download ModeHEX DUMP MODE Figure 4-7, Hex Dump ModeCARD MODE Figure 4-8, Card ModeNON-STANDARD CLEAR MODE Figure 4-9, Non-Standard Clear ModeSERVICE MODE Figure 4-10a, Service Mode - Test PrintSATO XL400-410e Operator Manual Figure 4-10b, Service Mode - Sensor LevelUnit 4 Operation PN 9001135ACENTER HOLE Figure 4-10c, Service Mode - Pitch OffsetPITCH OFFSET SATO XL400-410e Operator Manual Figure 4-10d, Service Mode - Cut OffsetUnit 4 Operation PN 9001135ASATO XL400-410e Operator Manual Figure 4-10e, Service Mode - Backfeed OffsetUnit 4 Operation PN 9001135AChart D Figure 4-10f, Service Mode - Counter DisplayChart C MENU NORMAL MODEDEFAULT SETTINGS MODE DESCRIPTIONDESCRIPTION ADVANCED MODEMENU FLASH MEMORY & USER DOWNLOAD MODESMENU CARD MODEUSER TEST PRINT MODE DESCRIPTIONDESCRIPTION SERVICE MODEMENU POTENTIOMETER OPERATIONAL ADJUSTMENTSDESCRIPTION/PROCEDURE POSITION Figure 4-11, Adjustment PanelDARKNESS PRINTFigure 4-14b, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14a, Cutter Sensor Positioning OPERATOR PANEL Figure 4-15a, Tilting Operator PanelTEST PRINTING POWERING OFFPRINTING RELOADING MEDIAPerformance Testing Test Print Troubleshooting Sensor Locations TROUBLESHOOTINGError Signals Printer Troubleshooting InterfaceTroubleshooting ERROR SIGNALS ERROR SIGNAL TABLEPRINTER TROUBLESHOOTING TROUBLESHOOTING TABLEMEANDERING MEDIA NO PRINTED IMAGELCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL PRINTER CREATES A BLANK LABELRS232 SERIAL INTERFACE INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING STEP LAN EHTERNET INTERFACEUNIVERSAL SERIAL BUS USB INTERFACE PERFORMANCE TESTING MULTIMETER WITH TEST MODULEMULTIMETER ALONE Figure 5-3, Hex Dump Mode TEST PRINT TROUBLESHOOTINGHEX DUMP MODE TEST LABEL PRINTING Figure 5-4, Test Print ModeD S W Label Contents Will Vary Depending on Test Label TypeSAMPLE TEST LABEL D S WSENSOR LOCATIONS Figure 5-6, Sensor LocationsMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCLEANING PROCEDURES Figure 6-1, Cleaning Sheet UsageREPLACEMENT PROCEDURES FUSE REPLACEMENTPRINT HEAD REPLACEMENT Figure 6-3, Print Head ReplacementRIBBON ROLLER REPLACEMENT Figure 6-4, Ribbon Roller ReplacementPRINT DEFECTS ADJUSTMENT PROCEDURESRELATIVE PROCEDURE PRINT HEAD BALANCE ADJUSTMENT Figure 6-5, Print Head Balance AdjustmentPRINT HEAD ALIGNMENT Figure 6-6, Print Head AlignmentPRESSURE ROLLER ALIGNMENT Figure 6-7, Pressure Roller AlignmentPRESSURE ROLLER BALANCE Figure 6-8, Pressure Roller BalanceRIBBON GUIDE ADJUSTMENT Figure 6-9, Ribbon Guide AdjustmentRIBBON SPINDLE TENSIONING Figure 6-10, Ribbon Spindle TensioningPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA TEST PINS PITCH SENSOR ADJUSTMENT EYE-MARK MEDIAEYE-MARK REFERENCE CHART Multimeter AloneTP4 Test Panel Test Module Dial Connect ground probe here Figure 6-12, Test ConnectorFigure 6-11, Test Module & Sensor Potentiometers Connect positive probe hereTEST PINS PITCH SENSOR ADJUSTMENT R-CORNER MEDIAR-CORNER PEFERENCE CHART Multimeter AloneTEST PINS PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIASIDE HOLE PEFERENCE CHART Multimeter AloneTEST PINS JUMP HOLE SENSOR ADJUSTMENTJUMP SENSOR PEFERENCE CHART Multimeter AloneCONNECTOR PIN RIBBON SENSOR ADJUSTMENTRIBBON REFERENCE CHART Multimeter AloneCUTTER SENSOR ADJUSTMENT