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SATO 410e, 400e manual Error Signals, Error Signal Table

Models: 400e 410e

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ERROR SIGNALS

Unit 5: Troubleshooting

ERROR SIGNALS

This unit coorelates the three types of error signals with probable causes and problem resolution. Three types error signals are: LED, LCD Message, and an audible beep.

ERROR SIGNAL TABLE

LED	LCD MESSAGE	BEEP	REMEDY

Error on	MACHINE ERROR	1 long	Cycle power off/on.
			Replace board.

Error on	EEPROM ERROR	1 long	Cycle power off/on.
			Replace board.

Error on	HEAD ERROR	3 short	Replace print head.
			Cycle power off/on.

Error on	SENSOR ERROR	3 short	Ensure proper media guide adjustment.
			Ensure proper sensor selection/adjustment.
			Replace applicable sensor.

Error blinking	CARD R/W ERROR	1 long	Format memory card.
			Cycle power off/on.

Error blinking	CARD LOW BATTERY	1 long	Replace memory card battery.
			Cycle power off/on.

Error blinking	HEAD OPEN	3 short	Ensure the print head is latched.
			Replace head-open sensor.

Error on	PARITY ERROR	3 short	Ensure correct settings.
Line blinking			Ensure correct connection.

Error on	OVERRUN ERROR	3 short	Ensure correct settings.
Line blinking			Ensure correct connection. (Null Modem)

Error on	FRAMING ERROR	3 short	Ensure correct settings.
Line blinking			Ensure correct connection. (Null Modem)

Error on	BUFFER FULL	3 short	Ensure correct settings.
Line blinking			Cycle power off/on.

Error blinking	PAPER END	3 short	Ensure media present.
Label on			Ensure correct sensor adjustment.
			Adjust the VR7 potentiometer to 0.2V.

Error blinking	RIBBON END	3 short	Ensure ribbon present.
			Latch/unlatch print head.

Error blinking	MEDIA ERROR	3 short	Ensure correct media type.
			Latch/unlatch print head.

Error blinking	STACKER FULL	3 short	Empty stacker.

Error blinking	REWINDER FULL	3 short	Remove roll.

Error blinking	CUTTER ERROR	3 short	Clean and cycle power.
			Replace cutter unit.

Error blinking	CUTTER SENSOR ERROR	3 short	Clean sensor.

SATO XL400-410e Operator Manual

PN 9001135A

Page 5-2

Image 66

SATO 410e, 400e manual Error Signals, Error Signal Table

Contents

XL400e / XL410e Printers OPERATOR MANUALSATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255 Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.comCopyright SATO UK Limited INTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSPrinter Configuration TROUBLESHOOTINGOPERATION Configuration ModesReplacement Procedures MAINTENANCECleaning Procedures Adjustment ProceduresPN 9001135A About This Manual General Description Control Features INTRODUCTIONABOUT THIS MANUAL WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAYRESULT IN PRESONAL INJURY GENERAL DESCRIPTION Figure 1-1a, Primary ComponentsFigure 1-1b, Primary Components CONTROL FEATURES BUTTONS & SWITCHESFigure 1-2a, Control Features Figure 1-2b, Control Features Figure 1-3, Connection PortsPN 9001135A Unit 1 IntroductionSATO XL400-410e Operator Manual PageMedia Character Font Capabilities Barcode Capabilities TECHNICAL DATAPhysical Charcteristics Enviromental Power Processing Print Sensing Interface Modules Regulatory ApprovalsENVIRONMENTAL PHYSICAL CHARACTERISTICSPOWER PROCESSINGMATRIX FONTS CHARACTER FONT CAPABILITIESMEDIA AUTO SMOOTHING FONTSBAR CODE CAPABILTIES INTERFACE MODULESREGULATORY APPROVALS INSTALLATION Unpacking Parts Identification Printer InstallationInterface Selection Accessories Installation UNPACKING & PARTS IDENTIFICATION Figure 3-1, Unpacking and Parts IdentificationPRINTER INSTALLATION SITE LOCATIONMEDIA SELECTION MEDIA LOADING Figure 3-3a, Media LoadingMedia Supply Spindle Media Media Retaining Plate Figure 3-3b, Media LoadingFigure 3-3c, Media Loading Media Hold-Down Print Head LatchPrint Head Assembly Cutter Assembly Media Ramp Set ScrewTop Housing Cover Media Paper GuideRIBBON LOADING Figure 3-3f, Media LoadingFigure 3-4a, Ribbon Loading Top Housing Cover Power Switch Power Supply CordRibbon Print Assembly Figure 3-4b, Ribbon LoadingFigure 3-4d, Ribbon Loading Ribbon Print AssemblyFigure 3-4c, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreFigure 3-4f, Ribbon Loading Top Housing Cover Ribbon Print Head LatchFigure 3-4e, Ribbon Loading Ribbon Ribbon CoreFigure 3-4g, Ribbon Loading Unit 3 InstallationLabel/Tag Power Switch SATO XL400-410e Operator ManualINTERFACE SELECTION RS232 SERIAL INTERFACEPage IEEE1284 PARALLEL INTERFACE 1 Signals required for ieee 1284 mode802.11B WIRELESS UNIVERSAL SERIAL BUS USB ADAPTERLOCAL AREA NETWORK LAN ETHERNET RECEIVE BUFFER ACK/NAK PROTOCOLACCESSORIES INSTALLATION PCMCIA MEMORY UPGRADESTACKER UNIT Figure 3-8, Label Stacker InstallationPrinter Configuration Configuration Modes Operational Adjustments OPERATIONPrinting PRINTER CONFIGURATION DIP SWITCH PANELSDSW1 DEFAULT SETTINGS SETTING FUNCTIONChecks the pitch size StatusCONFIGURATION MODES NORMAL MODETEST PRINT MODE Figure 4-2, Test Print ModeADVANCED MODE Figure 4-3, Advanced ModeDEFAULT SETTINGS MODE Figure 4-4, Default Settings ModeFLASH MEMORY DOWNLOAD MODE Figure 4-5, Flash Memory Download Mode Printer beginsMore USER DOWNLOAD MODE Figure 4-6, User Download ModeHEX DUMP MODE Figure 4-7, Hex Dump ModeCARD MODE Figure 4-8, Card ModeNON-STANDARD CLEAR MODE Figure 4-9, Non-Standard Clear ModeSERVICE MODE Figure 4-10a, Service Mode - Test PrintSATO XL400-410e Operator Manual Figure 4-10b, Service Mode - Sensor LevelUnit 4 Operation PN 9001135AFigure 4-10c, Service Mode - Pitch Offset PITCH OFFSETCENTER HOLE SATO XL400-410e Operator Manual Figure 4-10d, Service Mode - Cut OffsetUnit 4 Operation PN 9001135ASATO XL400-410e Operator Manual Figure 4-10e, Service Mode - Backfeed OffsetUnit 4 Operation PN 9001135AFigure 4-10f, Service Mode - Counter Display Chart CChart D MENU NORMAL MODEDEFAULT SETTINGS MODE DESCRIPTIONDESCRIPTION ADVANCED MODEMENU FLASH MEMORY & USER DOWNLOAD MODESMENU CARD MODEUSER TEST PRINT MODE DESCRIPTIONSERVICE MODE MENUDESCRIPTION OPERATIONAL ADJUSTMENTS DESCRIPTION/PROCEDUREPOTENTIOMETER POSITION Figure 4-11, Adjustment PanelDARKNESS PRINTCUTTER SENSOR POSITIONING Figure 4-14a, Cutter Sensor PositioningFigure 4-14b, Cutter Sensor Positioning OPERATOR PANEL Figure 4-15a, Tilting Operator PanelTEST PRINTING POWERING OFFPRINTING RELOADING MEDIATROUBLESHOOTING Error Signals Printer Troubleshooting InterfaceTroubleshootingPerformance Testing Test Print Troubleshooting Sensor Locations ERROR SIGNALS ERROR SIGNAL TABLEPRINTER TROUBLESHOOTING TROUBLESHOOTING TABLEMEANDERING MEDIA NO PRINTED IMAGELCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL PRINTER CREATES A BLANK LABELINTERFACE TROUBLESHOOTING PARALLEL INTERFACERS232 SERIAL INTERFACE LAN EHTERNET INTERFACE UNIVERSAL SERIAL BUS USB INTERFACETROUBLESHOOTING STEP PERFORMANCE TESTING MULTIMETER WITH TEST MODULEMULTIMETER ALONE TEST PRINT TROUBLESHOOTING HEX DUMP MODEFigure 5-3, Hex Dump Mode TEST LABEL PRINTING Figure 5-4, Test Print ModeD S W Label Contents Will Vary Depending on Test Label TypeSAMPLE TEST LABEL D S WSENSOR LOCATIONS Figure 5-6, Sensor LocationsMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCLEANING PROCEDURES Figure 6-1, Cleaning Sheet UsageREPLACEMENT PROCEDURES FUSE REPLACEMENTPRINT HEAD REPLACEMENT Figure 6-3, Print Head ReplacementRIBBON ROLLER REPLACEMENT Figure 6-4, Ribbon Roller ReplacementADJUSTMENT PROCEDURES RELATIVE PROCEDUREPRINT DEFECTS PRINT HEAD BALANCE ADJUSTMENT Figure 6-5, Print Head Balance AdjustmentPRINT HEAD ALIGNMENT Figure 6-6, Print Head AlignmentPRESSURE ROLLER ALIGNMENT Figure 6-7, Pressure Roller AlignmentPRESSURE ROLLER BALANCE Figure 6-8, Pressure Roller BalanceRIBBON GUIDE ADJUSTMENT Figure 6-9, Ribbon Guide AdjustmentRIBBON SPINDLE TENSIONING Figure 6-10, Ribbon Spindle TensioningPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA TEST PINS PITCH SENSOR ADJUSTMENT EYE-MARK MEDIAEYE-MARK REFERENCE CHART Multimeter AloneTP4 Test Panel Test Module Dial Connect ground probe here Figure 6-12, Test ConnectorFigure 6-11, Test Module & Sensor Potentiometers Connect positive probe hereTEST PINS PITCH SENSOR ADJUSTMENT R-CORNER MEDIAR-CORNER PEFERENCE CHART Multimeter AloneTEST PINS PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIASIDE HOLE PEFERENCE CHART Multimeter AloneTEST PINS JUMP HOLE SENSOR ADJUSTMENTJUMP SENSOR PEFERENCE CHART Multimeter AloneCONNECTOR PIN RIBBON SENSOR ADJUSTMENTRIBBON REFERENCE CHART Multimeter AloneCUTTER SENSOR ADJUSTMENT