OPERATOR MANUAL
XL400e / XL410e Printers
SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255
Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com
Copyright SATO UK Limited
INSTALLATION
TECHNICAL DATA
INTRODUCTION
TABLE OF CONTENTS
OPERATION
TROUBLESHOOTING
Printer Configuration
Configuration Modes
Cleaning Procedures
MAINTENANCE
Replacement Procedures
Adjustment Procedures
PN 9001135A
INTRODUCTION
About This Manual General Description Control Features
ABOUT THIS MANUAL
WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
RESULT IN PRESONAL INJURY
GENERAL DESCRIPTION
Figure 1-1a, Primary Components
Figure 1-1b, Primary Components
CONTROL FEATURES
BUTTONS & SWITCHES
Figure 1-2a, Control Features
Figure 1-3, Connection Ports
Figure 1-2b, Control Features
SATO XL400-410e Operator Manual
Unit 1 Introduction
PN 9001135A
Page
Physical Charcteristics Enviromental Power Processing Print Sensing
TECHNICAL DATA
Media Character Font Capabilities Barcode Capabilities
Interface Modules Regulatory Approvals
POWER
PHYSICAL CHARACTERISTICS
ENVIRONMENTAL
PROCESSING
MEDIA
CHARACTER FONT CAPABILITIES
MATRIX FONTS
AUTO SMOOTHING FONTS
BAR CODE CAPABILTIES
INTERFACE MODULES
REGULATORY APPROVALS
INSTALLATION
Unpacking Parts Identification Printer Installation
Interface Selection Accessories Installation
Figure 3-1, Unpacking and Parts Identification
UNPACKING & PARTS IDENTIFICATION
PRINTER INSTALLATION
SITE LOCATION
MEDIA SELECTION
Figure 3-3a, Media Loading
MEDIA LOADING
Figure 3-3c, Media Loading
Figure 3-3b, Media Loading
Media Supply Spindle Media Media Retaining Plate
Media Hold-Down Print Head Latch
Top Housing Cover
Cutter Assembly Media Ramp Set Screw
Print Head Assembly
Media Paper Guide
Figure 3-3f, Media Loading
RIBBON LOADING
Ribbon Print Assembly
Top Housing Cover Power Switch Power Supply Cord
Figure 3-4a, Ribbon Loading
Figure 3-4b, Ribbon Loading
Figure 3-4c, Ribbon Loading
Ribbon Print Assembly
Figure 3-4d, Ribbon Loading
Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon Core
Figure 3-4e, Ribbon Loading
Top Housing Cover Ribbon Print Head Latch
Figure 3-4f, Ribbon Loading
Ribbon Ribbon Core
Label/Tag Power Switch
Unit 3 Installation
Figure 3-4g, Ribbon Loading
SATO XL400-410e Operator Manual
RS232 SERIAL INTERFACE
INTERFACE SELECTION
Page
1 Signals required for ieee 1284 mode
IEEE1284 PARALLEL INTERFACE
802.11B WIRELESS
UNIVERSAL SERIAL BUS USB ADAPTER
LOCAL AREA NETWORK LAN ETHERNET
ACK/NAK PROTOCOL
RECEIVE BUFFER
PCMCIA MEMORY UPGRADE
ACCESSORIES INSTALLATION
Figure 3-8, Label Stacker Installation
STACKER UNIT
Printer Configuration Configuration Modes Operational Adjustments
OPERATION
Printing
DIP SWITCH PANELS
PRINTER CONFIGURATION
DSW1 DEFAULT SETTINGS
FUNCTION
SETTING
Status
Checks the pitch size
NORMAL MODE
CONFIGURATION MODES
Figure 4-2, Test Print Mode
TEST PRINT MODE
Figure 4-3, Advanced Mode
ADVANCED MODE
Figure 4-4, Default Settings Mode
DEFAULT SETTINGS MODE
FLASH MEMORY DOWNLOAD MODE
Figure 4-5, Flash Memory Download Mode
Printer begins
More
Figure 4-6, User Download Mode
USER DOWNLOAD MODE
Figure 4-7, Hex Dump Mode
HEX DUMP MODE
Figure 4-8, Card Mode
CARD MODE
Figure 4-9, Non-Standard Clear Mode
NON-STANDARD CLEAR MODE
Figure 4-10a, Service Mode - Test Print
SERVICE MODE
Unit 4 Operation
Figure 4-10b, Service Mode - Sensor Level
SATO XL400-410e Operator Manual
PN 9001135A
Figure 4-10c, Service Mode - Pitch Offset
PITCH OFFSET
CENTER HOLE
Unit 4 Operation
Figure 4-10d, Service Mode - Cut Offset
SATO XL400-410e Operator Manual
PN 9001135A
Unit 4 Operation
Figure 4-10e, Service Mode - Backfeed Offset
SATO XL400-410e Operator Manual
PN 9001135A
Figure 4-10f, Service Mode - Counter Display
Chart C
Chart D
DEFAULT SETTINGS MODE
NORMAL MODE
MENU
DESCRIPTION
MENU
ADVANCED MODE
DESCRIPTION
FLASH MEMORY & USER DOWNLOAD MODES
USER TEST PRINT MODE
CARD MODE
MENU
DESCRIPTION
SERVICE MODE
MENU
DESCRIPTION
OPERATIONAL ADJUSTMENTS
DESCRIPTION/PROCEDURE
POTENTIOMETER
DARKNESS
Figure 4-11, Adjustment Panel
POSITION
PRINT
CUTTER SENSOR POSITIONING
Figure 4-14a, Cutter Sensor Positioning
Figure 4-14b, Cutter Sensor Positioning
Figure 4-15a, Tilting Operator Panel
OPERATOR PANEL
PRINTING
POWERING OFF
TEST PRINTING
RELOADING MEDIA
TROUBLESHOOTING
Error Signals Printer Troubleshooting InterfaceTroubleshooting
Performance Testing Test Print Troubleshooting Sensor Locations
ERROR SIGNAL TABLE
ERROR SIGNALS
TROUBLESHOOTING TABLE
PRINTER TROUBLESHOOTING
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
NO PRINTED IMAGE
MEANDERING MEDIA
PRINTER CREATES A BLANK LABEL
INTERFACE TROUBLESHOOTING
PARALLEL INTERFACE
RS232 SERIAL INTERFACE
LAN EHTERNET INTERFACE
UNIVERSAL SERIAL BUS USB INTERFACE
TROUBLESHOOTING STEP
MULTIMETER WITH TEST MODULE
PERFORMANCE TESTING
MULTIMETER ALONE
TEST PRINT TROUBLESHOOTING
HEX DUMP MODE
Figure 5-3, Hex Dump Mode
Figure 5-4, Test Print Mode
TEST LABEL PRINTING
SAMPLE TEST LABEL
Label Contents Will Vary Depending on Test Label Type
D S W
D S W
Figure 5-6, Sensor Locations
SENSOR LOCATIONS
Cleaning Procedures Replacement Procedures Adjustment Procedures
MAINTENANCE
Figure 6-1, Cleaning Sheet Usage
CLEANING PROCEDURES
FUSE REPLACEMENT
REPLACEMENT PROCEDURES
Figure 6-3, Print Head Replacement
PRINT HEAD REPLACEMENT
Figure 6-4, Ribbon Roller Replacement
RIBBON ROLLER REPLACEMENT
ADJUSTMENT PROCEDURES
RELATIVE PROCEDURE
PRINT DEFECTS
Figure 6-5, Print Head Balance Adjustment
PRINT HEAD BALANCE ADJUSTMENT
Figure 6-6, Print Head Alignment
PRINT HEAD ALIGNMENT
Figure 6-7, Pressure Roller Alignment
PRESSURE ROLLER ALIGNMENT
Figure 6-8, Pressure Roller Balance
PRESSURE ROLLER BALANCE
Figure 6-9, Ribbon Guide Adjustment
RIBBON GUIDE ADJUSTMENT
Figure 6-10, Ribbon Spindle Tensioning
RIBBON SPINDLE TENSIONING
PITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA
EYE-MARK REFERENCE CHART
PITCH SENSOR ADJUSTMENT EYE-MARK MEDIA
TEST PINS
Multimeter Alone
Figure 6-11, Test Module & Sensor Potentiometers
Figure 6-12, Test Connector
TP4 Test Panel Test Module Dial Connect ground probe here
Connect positive probe here
R-CORNER PEFERENCE CHART
PITCH SENSOR ADJUSTMENT R-CORNER MEDIA
TEST PINS
Multimeter Alone
SIDE HOLE PEFERENCE CHART
PITCH SENSOR ADJUSTMENT SIDE HOLE MEDIA
TEST PINS
Multimeter Alone
JUMP SENSOR PEFERENCE CHART
JUMP HOLE SENSOR ADJUSTMENT
TEST PINS
Multimeter Alone
RIBBON REFERENCE CHART
RIBBON SENSOR ADJUSTMENT
CONNECTOR PIN
Multimeter Alone
CUTTER SENSOR ADJUSTMENT