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SATO 410e, 400e manual About This Manual, Warning Provides Information That, If Unheeded, May

Models: 400e 410e

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ABOUT THIS MANUAL

Unit 1: Introduction

ABOUT THIS MANUAL

This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, operation, troubleshooting, and maintenance. For specialized programming, refer to the Programming Manual provided with the product.

Step-by-step maintenance instructions are provided with typical problems and solutions. Become familiar with each section before installing and maintaining the printer.

This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.

WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY

RESULT IN PRESONAL INJURY.

CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY

RESULT IN EQUIPMENT DAMAGE.

NOTE: Provides helpful hints to assist in performing the tasks at hand.

LCD DISPLAY: Provides the specific display that should be visible on the LCD at that point.

A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The contents identify the different Units, Chapters, and Sections. Each references the page number of their commencement.

The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact position within the manual. The header provides the unit number followed by its name. The footer identifies the product on the left, the manual’s part number in the center, and the page number to the right side of the page.

Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the second identifies the page number. Page numbers begin with the numeral (1) one at the commencement of a new unit and ascends sequentially.

SATO XL400-410e Operator Manual

PN 9001135A

Page 1-2

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SATO 410e, 400e manual About This Manual, Warning Provides Information That, If Unheeded, May, Result In Presonal Injury

Contents

XL400e / XL410e Printers OPERATOR MANUALCopyright SATO UK Limited SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel 01255Fax 01255 Tech Support Hotline 01255 Email techsupport@satouk.com TECHNICAL DATA INSTALLATIONINTRODUCTION TABLE OF CONTENTSTROUBLESHOOTING OPERATIONPrinter Configuration Configuration ModesMAINTENANCE Cleaning ProceduresReplacement Procedures Adjustment ProceduresPN 9001135A About This Manual General Description Control Features INTRODUCTIONRESULT IN PRESONAL INJURY ABOUT THIS MANUALWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY Figure 1-1b, Primary Components GENERAL DESCRIPTIONFigure 1-1a, Primary Components Figure 1-2a, Control Features CONTROL FEATURESBUTTONS & SWITCHES Figure 1-2b, Control Features Figure 1-3, Connection PortsUnit 1 Introduction SATO XL400-410e Operator ManualPN 9001135A PageTECHNICAL DATA Physical Charcteristics Enviromental Power Processing Print SensingMedia Character Font Capabilities Barcode Capabilities Interface Modules Regulatory ApprovalsPHYSICAL CHARACTERISTICS POWERENVIRONMENTAL PROCESSINGCHARACTER FONT CAPABILITIES MEDIAMATRIX FONTS AUTO SMOOTHING FONTSREGULATORY APPROVALS BAR CODE CAPABILTIESINTERFACE MODULES Interface Selection Accessories Installation INSTALLATIONUnpacking Parts Identification Printer Installation UNPACKING & PARTS IDENTIFICATION Figure 3-1, Unpacking and Parts IdentificationMEDIA SELECTION PRINTER INSTALLATIONSITE LOCATION MEDIA LOADING Figure 3-3a, Media LoadingFigure 3-3b, Media Loading Figure 3-3c, Media LoadingMedia Supply Spindle Media Media Retaining Plate Media Hold-Down Print Head LatchCutter Assembly Media Ramp Set Screw Top Housing CoverPrint Head Assembly Media Paper GuideRIBBON LOADING Figure 3-3f, Media LoadingTop Housing Cover Power Switch Power Supply Cord Ribbon Print AssemblyFigure 3-4a, Ribbon Loading Figure 3-4b, Ribbon LoadingRibbon Print Assembly Figure 3-4c, Ribbon LoadingFigure 3-4d, Ribbon Loading Ribbon Rewind Spindle Ribbon Unwind Spindle Ribbon Roll Ribbon CoreTop Housing Cover Ribbon Print Head Latch Figure 3-4e, Ribbon LoadingFigure 3-4f, Ribbon Loading Ribbon Ribbon CoreUnit 3 Installation Label/Tag Power SwitchFigure 3-4g, Ribbon Loading SATO XL400-410e Operator ManualINTERFACE SELECTION RS232 SERIAL INTERFACEPage IEEE1284 PARALLEL INTERFACE 1 Signals required for ieee 1284 modeLOCAL AREA NETWORK LAN ETHERNET 802.11B WIRELESSUNIVERSAL SERIAL BUS USB ADAPTER RECEIVE BUFFER ACK/NAK PROTOCOLACCESSORIES INSTALLATION PCMCIA MEMORY UPGRADESTACKER UNIT Figure 3-8, Label Stacker InstallationPrinting Printer Configuration Configuration Modes Operational AdjustmentsOPERATION PRINTER CONFIGURATION DIP SWITCH PANELSDSW1 DEFAULT SETTINGS SETTING FUNCTIONChecks the pitch size StatusCONFIGURATION MODES NORMAL MODETEST PRINT MODE Figure 4-2, Test Print ModeADVANCED MODE Figure 4-3, Advanced ModeDEFAULT SETTINGS MODE Figure 4-4, Default Settings ModeFLASH MEMORY DOWNLOAD MODE More Figure 4-5, Flash Memory Download ModePrinter begins USER DOWNLOAD MODE Figure 4-6, User Download ModeHEX DUMP MODE Figure 4-7, Hex Dump ModeCARD MODE Figure 4-8, Card ModeNON-STANDARD CLEAR MODE Figure 4-9, Non-Standard Clear ModeSERVICE MODE Figure 4-10a, Service Mode - Test PrintFigure 4-10b, Service Mode - Sensor Level Unit 4 OperationSATO XL400-410e Operator Manual PN 9001135ACENTER HOLE Figure 4-10c, Service Mode - Pitch OffsetPITCH OFFSET Figure 4-10d, Service Mode - Cut Offset Unit 4 OperationSATO XL400-410e Operator Manual PN 9001135AFigure 4-10e, Service Mode - Backfeed Offset Unit 4 OperationSATO XL400-410e Operator Manual PN 9001135AChart D Figure 4-10f, Service Mode - Counter DisplayChart C NORMAL MODE DEFAULT SETTINGS MODEMENU DESCRIPTIONADVANCED MODE MENUDESCRIPTION FLASH MEMORY & USER DOWNLOAD MODESCARD MODE USER TEST PRINT MODEMENU DESCRIPTIONDESCRIPTION SERVICE MODEMENU POTENTIOMETER OPERATIONAL ADJUSTMENTSDESCRIPTION/PROCEDURE Figure 4-11, Adjustment Panel DARKNESSPOSITION PRINTFigure 4-14b, Cutter Sensor Positioning CUTTER SENSOR POSITIONINGFigure 4-14a, Cutter Sensor Positioning OPERATOR PANEL Figure 4-15a, Tilting Operator PanelPOWERING OFF PRINTINGTEST PRINTING RELOADING MEDIAPerformance Testing Test Print Troubleshooting Sensor Locations TROUBLESHOOTINGError Signals Printer Troubleshooting InterfaceTroubleshooting ERROR SIGNALS ERROR SIGNAL TABLEPRINTER TROUBLESHOOTING TROUBLESHOOTING TABLENO PRINTED IMAGE LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALLMEANDERING MEDIA PRINTER CREATES A BLANK LABELRS232 SERIAL INTERFACE INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING STEP LAN EHTERNET INTERFACEUNIVERSAL SERIAL BUS USB INTERFACE PERFORMANCE TESTING MULTIMETER WITH TEST MODULEMULTIMETER ALONE Figure 5-3, Hex Dump Mode TEST PRINT TROUBLESHOOTINGHEX DUMP MODE TEST LABEL PRINTING Figure 5-4, Test Print ModeLabel Contents Will Vary Depending on Test Label Type SAMPLE TEST LABELD S W D S WSENSOR LOCATIONS Figure 5-6, Sensor LocationsMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCLEANING PROCEDURES Figure 6-1, Cleaning Sheet UsageREPLACEMENT PROCEDURES FUSE REPLACEMENTPRINT HEAD REPLACEMENT Figure 6-3, Print Head ReplacementRIBBON ROLLER REPLACEMENT Figure 6-4, Ribbon Roller ReplacementPRINT DEFECTS ADJUSTMENT PROCEDURESRELATIVE PROCEDURE PRINT HEAD BALANCE ADJUSTMENT Figure 6-5, Print Head Balance AdjustmentPRINT HEAD ALIGNMENT Figure 6-6, Print Head AlignmentPRESSURE ROLLER ALIGNMENT Figure 6-7, Pressure Roller AlignmentPRESSURE ROLLER BALANCE Figure 6-8, Pressure Roller BalanceRIBBON GUIDE ADJUSTMENT Figure 6-9, Ribbon Guide AdjustmentRIBBON SPINDLE TENSIONING Figure 6-10, Ribbon Spindle TensioningPITCH SENSOR ADJUSTMENT LABEL GAP & CENTER HOLE MEDIA PITCH SENSOR ADJUSTMENT EYE-MARK MEDIA EYE-MARK REFERENCE CHARTTEST PINS Multimeter AloneFigure 6-12, Test Connector Figure 6-11, Test Module & Sensor PotentiometersTP4 Test Panel Test Module Dial Connect ground probe here Connect positive probe herePITCH SENSOR ADJUSTMENT R-CORNER MEDIA R-CORNER PEFERENCE CHARTTEST PINS Multimeter AlonePITCH SENSOR ADJUSTMENT SIDE HOLE MEDIA SIDE HOLE PEFERENCE CHARTTEST PINS Multimeter AloneJUMP HOLE SENSOR ADJUSTMENT JUMP SENSOR PEFERENCE CHARTTEST PINS Multimeter AloneRIBBON SENSOR ADJUSTMENT RIBBON REFERENCE CHARTCONNECTOR PIN Multimeter AloneCUTTER SENSOR ADJUSTMENT